Scheduler - Walnut Creek, United States - Allergy & Asthma Medical Group

Description

Allergy and Asthma Medical Group (AAMG) operates specialty clinics in the field of allergy and asthma throughout the California Bay Area.

We are committed to providing our patients and families uncommon care, uncommon concern and uncommon compassion and we are dedicated to hiring and teaching health professionals with this same vision.

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Qualifications: Education: High school diploma or graduation equivalency degree (GED). Knowledge of office procedures usually obtained from a certificate or Associates degree in a business program including administrative processes and procedures, preparing patient charts, and basic computer skills. Working knowledge of healthcare insurance preferred. Fluent in Spanish preferred.
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Experience: Entry level, previous office administration or receptionist experience or a minimum of one year work experience in a medical office setting.
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Skills or Other Qualifications: Excellent communication skills, basic knowledge of computers, strong interpersonal skills, ability to work in a team environment. Telephone etiquette, customer service, basic word and excel programs, time management, multi-tasking, organization, scheduling


Job Summary/Responsibilities:

• Answer incoming patient calls
• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments or medical consultations.
• Ensure patient information is accurate
• Inform patients of medical office procedures and policy
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Report statistics as required
• Obtain external referrals/medical reports as required by medical professionals
• Respond and comply to requests for information
• Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for the call center via scheduling adjustments for unexpected absences, events, or call volume variances.
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Safeguard patient privacy and confidentiality

Essential Responsibilities:

• Perform the following basic competencies: Completion of general job specific competencies through annual skills review and any additional specific competencies.
• Demonstrate professionalism as evidenced by positive problem solving, utilization of available resources, and respecting/acknowledging team effort.
• Participate in own professional development by identifying learning needs and seeking appropriate assistance and educational resources. Willingly and effectively uses input from others for individual growth. Demonstrates ability to give and receive feedback.
• Assist others in developing their skills, knowledge and abilities. Serves as mentor for new staff during orientation and continue as a role model, mentor and resource to all staff in the practice.