Hcec Triage Associate - Worcester, United States - RCAP Solutions

RCAP Solutions
RCAP Solutions
Verified Company
Worcester, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

HCEC Triage Associate

Worcester, MA


RCAP Solutions' Housing Consumer Education Center (HCEC) is a state-funded program which assists families with limited income to avoid homelessness and improve their situation.

The HCEC Triage Staff are directly responsible for carrying out an initial assessment of client needs and providing support to clients as well as the department staff.

The Triage Staff are the first point of contact for clients reaching out to both the HCEC and RAFT Departments.

In addition, this position is responsible for all aspects of any additional duties and assignments as delegated by the supervisor.


Key Responsibilities:


  • Greet all external and internal clients in a courteous and pleasant manner.
  • Assess the needs of the client and direct to the appropriate staff member or program.
  • Provide resources to clients that fit their needs.
  • Assist HCEC Staff in creating client files and entering their information into Client Management Systems

Experience:


  • Experience in human services or case management
  • Bilingual preferred
  • Excellent written and oral skills
  • Knowledge and experience with service agencies and resources for low/moderate income and/or homeless individuals and families.
  • Proficient with Word, Excel, OneDrive, database systems, and online search engines
  • Knowledge of public housing programs/affordable housing/Equal Housing Opportunities.

Salary:
$19.62 per hour


Standard shift:

  • Day shift
  • Monday-Friday

Weekly schedule:

  • Monday to Friday
  • 8AM5PM

Benefits:


  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Work Location:
In person
/onsite


Pay:
$19.62 per hour

Expected hours: 40 per week


Pay:
$19.62 per hour

Expected hours: 40 per week


Benefits:


  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Paid time off
  • Retirement plan
  • Vision insurance

Standard shift:

  • Day shift

Weekly schedule:

  • Monday to Friday
  • No weekends

Ability to Commute:

  • Worcester, MA required)

Work Location:
In person
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