Customer Service Representative - Dallas, Texas, United States - MyUtilities

MyUtilities Dallas, Texas, United States

1 week ago

Permanent

Description

Order Processing Coordinator

Full-Time, In-Office

Are you an organized, detail-oriented individual with excellent communication skills and a passion for helping others? Do you thrive in an office environment and enjoy supporting a team to achieve their goals? If so, we have an exciting opportunity for you We are looking for a full-time, administratively gifted person with 0-5 years of experience in Customer Service.

If that's you, keep reading

WHO ARE WE?

My Utilities has revolutionized one of the most stressful processes - moving into a new home - by making it easy to select and establish all of the utility services customers need in their new home or apartment: electricity, internet, cable/tv, security, insurance, gas, and water.

We have a super fun and intentional culture that focuses on people first.

We care for our staff by keeping the workplace fun with happy hours, celebrating everything, and a random coffee run or two.

We develop our team with intentional development plans and mentorship that help them hit their personal and professional goals.

WHAT'S THE JOB?

Support the MyUtilities sales team and our partners in a variety of administrative tasks while maintaining confidentiality at all times

Manage all aspects of the customer order from start to finish, handling any delays or issues

Communicate with customers to resolve problems and concerns in a courteous, professional, and timely manner

Optimize customer experience by serving as one of the main points of contact for requests or questions from clients, sales agents and company partners

Navigate various technology and websites to research information, complete orders and communicate with clients

Requirements

WHO ARE YOU?

You are a multitasker who thrives in a fast-pace environment while staying organized

You have a natural desire to serve and support those around you

You have excellent communication skills, ready to hop on a call or send a email at any time

You are able to perform under pressure, exercise time management and meet deadlines

You enjoy working on the computer and have basic computer skills [aka typing, spreadsheets, and etc]

You align with our core values which are: excellence in everything, client centric, team first, grit, integrity and innovation

You take ownership of your responsibilities in communicating with other team members

Benefits

WHY US?

This position is a full-time, in-office position in Dallas, TX, on a team full of fun personalities, lots of laughs and even more coffee and treats.

Our training program is intentionally designed to ensure you are fully-equipped and confident in starting your role. We are excited to play a part in your growth and development.

We want to see your face everyday - see you in the office

Your compensation is an annual salary

Paid time off (PTO) and paid holidays

Insurance:
Health, Dental & Vision

No weekends or nights Our office is open Monday - Friday.

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