Student Services Specialist 1 - Tucson, United States - Pima Community College

Pima Community College

Verified Company

Tucson, United States

8 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

_ The work schedule for this position is flexible and will include working evenings._

Duties and Responsibilities:

Administers and proctors computerbased and paperbased academic placement, and certification exams according to local, state, and national procedures, standards and policies. Facilitates students with assessment and testing processes
Provides support to students and/or faculty regarding policies, procedures, and processes pertaining to multiple functional areas of testing and placement processes
Navigates students through the Testing and Placement platforms, including MyPima, and the Pima website
Conduct student transactions, maintain and update student and department records utilizing the College, state, and national information systems
Communicate with students, faculty, College staff and the general public about Testing and Placement services. Resolves student service complaints and concerns and responds to a variety of general inquiries and requests
Interpret complex information, make evaluative determinations and recommendations regarding services, programs, and procedures to students, staff, faculty and the general public
Assist in staff training as needed
Performs all other duties and responsibilities as assigned or directed by the supervisor

Job Requirements:

High school diploma or GED
Up to One (1) year of related experience
Current and Valid AZ Driver's License

Preferred:

One (1) to three (3) years of related experience
Knowledge of administrative procedures and practices
Knowledge of internal and external customer service principles and practices. Skill in effective communication (both written and oral)
Skill in performing a variety of duties, often changing from one task to another of a different nature. Skill in positive, productive and flexible customer service
Skill in analyzing data and drawing conclusions
Ability to develop and maintain effective and positive working relationships
Ability to operate relevant equipment required to complete assigned responsibilities for the position

Physical Requirements:

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Environment: Work is performed primarily in a standard office environment with staff contact and frequent interruptions
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Physical: Primary functions require sufficient physical ability and mobility to work in an standard office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate (up to 20 pounds) amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information
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Vision: Ability to see in the normal visual range with or without correction
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Hearing: Ability to hear in the normal audio range with or without correction