Front Desk Clerk - Norfolk, United States - Hampton Inn & Suites Norfolk Airport
Hampton Inn & Suites Norfolk Airport
Norfolk, United States
Verified Company
2 weeks ago
Description
Full & Part time position.Overview:
The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
This position requires Weekend & Weekday Availability.
Key Duties & Responsibilities:
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest checkins.
- Verify registration card information with the guest.
- Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
- Handle overbooked or walked in guests.
- Accept and record wakeup call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Process all checkouts.
- Process adjustment vouchers, paidouts, correction vouchers, miscellaneous charges.
Education and Experience:
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Job Types:
Full-time, Part-time
Pay:
From $14.50 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Rotating weekends
- Weekends only
Work setting:
- Inperson
Work Location:
In person