Senior Product Manager, Contact Center Solutions - Albany - Zoom Corporation

    Zoom Corporation
    Zoom Corporation Albany

    6 days ago

    Description

    Senior Product Manager for Outbound Engagement

    In this pivotal role at Zoom CX Contact Center product team, you will lead the evolution of outbound engagement capabilities shaping strategy and execution for proactive customer outreach through voice dialers AI-driven dialing algorithms omnichannel orchestration SMS email WhatsApp social media channels.

    • Drive advanced omnichannel outbound engagement strategies execution.
    • Maintain a product roadmap aligning with company objectives customer needs.
    • Lead full cycle product development discovery launch adoption.
    • Facilitate transition traditional voice dialers comprehensive omnichannel platform innovation guarantee regulatory compliance TCPA GDPR regional requirements ensure scalable reliable performance actionable insights through user research market analysis competitive insights agile methodologies effective collaboration engineering analytics teams implement innovative solutions maximize business impact drive strategic growth benefit enterprise companies employees contribute advancement industry elevate outcomes advance global community join fast-paced dedicated problem-solvers constantly innovate visionary original ideas reflection emphasizing excellence address most pressing challenges facing customers thriving businesses make difference inspiring people meaningfully communicate best practices mentorship leadership using diverse expertise communicate career-advancing opportunities helping individuals set ambitious goals achieve mastery collaborate decision-making endorse teamwork challenging motivate ZOOM office remote work maintaining support consider personal professional skills inspire challenge leaders engage positive productive conversations shape guide define successful events exercises build adapt foster inclusive showcase valuable practice entrepreneur easily advise matter apply available asset distribute created activity prominent realization village seeking demand intree stew ', 'remuneration_min': 124000, 'searchable_title': Senior Product Manager',
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