Case Manager - Washington, United States - N Street Village

N Street Village Washington, United States

3 weeks ago

Description

Title: Case Manager

Supervisor: Director of Program

Direct Reports: N/A

Location: Depends on Program; In-person

Status: Full-Time; Exempt

N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

If you're a talented professional seeking a Washington, DC career where your work will make a real difference in people's lives, we want you on our team.

The Case Manager provides a variety of services designed to meet the basic needs of clients and assist them in planning to meet their on-going needs to attain self-sufficiency. Works within an inter-disciplinary team to create and evaluate resident individualized case plans and provide support, information, and referral sources.

Responsibilities:

Develop and ensure a safe and supportive environment for clients.
Coordinate with the Lead Case Manager about appropriate referrals or solutions for challenges related to housing, financial concerns, employment, recovery, mental health
Co-facilitate client groups with Lead Case Manager if appropriate
Meet with the client bi-weekly for face to face case management services or schedule regular contact meetings as outlined per contract
Maintain regular communication with the Lead Case Manager about client successes and challenges
Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods
Participate in organization-wide meetings and committees, departmental meetings, team meetings and trainings as assigned.
Present psychosocial needs, strengths and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings
Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc.
Provide witness testimony in court appearances for clients for status cases based on mental health concerns
Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately.
Complete incident reports as needed.
Other duties as assigned

Required Qualifications:

A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addiction, aging, trauma
High school diploma, Bachelor's Degree preferred in Human Services Discipline to include: Psychology, Social Work, Mental Health, Criminal Justice, or a related social service discipline and 2 years' experience providing case management services
Knowledge of DC social services resources and compliance requirements

Skills and Competencies:

Strong cultural competence, including excellent interactions and communication ability with a diverse population
Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
Ability to maintain confidentiality and healthy professional boundaries
Ability to multi-task with strong organizational skills
Knowledge of Microsoft Word and Excel, and the ability to learn a database system
Knowledge of HMIS
Ability to work independently
Friendly, professional demeanor

Monday to Friday from 9:00 a.m. to 5:00 p.m.

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