Customer Success Operations Lead - New York City Metropolitan Area
2 weeks ago

Job summary
We're an early-stage B2B software company with real traction and a growing customer base. We're hiring a founding operator to sit at the intersection of Customer Success, onboarding/implementation, and internal process automation.Responsibilities
- Run onboarding calls, drive implementation, unblock customers, and get them to "value" quickly
- Identify patterns in why customers stall, churn, or expand — and fix them at the root
Job description
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