- Personally conduct Front Desk activities; check guests in and out efficiently and courteously; respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution.
- Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.
- Prepare Front Desk reports in a timely and accurate manner; run room status reports and disseminate information to relevant departments and individuals; print cashiers reports and verify balances; update group information and relay information to affected departments.
- Implement Company/Brand programs to achieve service quality goals are achieved, while ensuring compliance with all specified policies and procedures; communicate with sales staff to define and implement sales strategies for improving occupancy levels and revenues.
- Monitor and maintain the Front Office systems and equipment to ensure optimum performance; report issues as necessary; monitor key control to maintain hotel security.
- Assume the responsibilities of the Manager-on-Duty in the absence of Senior Management.
- Other duties as assigned by management.
- Supervises Front Desk Clerks and Front Desk Leads
- Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel, including a good understanding of basic operations and functions of all other departments and emergency systems, policies and procedures. .
- Good management/supervisory skills.
- Excellent interpersonal and written/verbal communication skills.
- Excellent proficiency with Front Desk computer systems; intermediate proficiency with Word, Excel, and MS Outlook.
- Excellent command of the English language; second language proficiency desirable. Excellent interpersonal, written/verbal communication and telephone etiquette skills.
- Excellent time management skills and ability to multi-task and prioritize work
- Exceptional problem solving skills
- Ability to maintain customer focus
- Excellent organizational and planning skills
- Ability to work well in a team environment
- Ability to follow corporate standards and procedures
- High School education or equivalent work experience.
- 1+ years of experience as a Front Desk Clerk.
- Minimum training required per year as assigned by the company
- Any additional training required by manager
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
- This is a full-time position. Overtime may be required occasionally.
-
Front Desk Supervisor
2 weeks ago
Moody Fort Worth, United StatesAt Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach hig ...
-
Front Desk Supervisor
1 week ago
Doubletree by Hilton Fort Worth S Conference Center Fort Worth, United States· The Doubletree by Hilton has an exciting opportunity to join our team as the Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to ...
-
Front Desk Supervisor
3 weeks ago
Moody Fort Worth, United StatesAt Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach hig ...
-
Front Desk Supervisor
3 weeks ago
Concord Hospitality Fort Worth, United States· We are hiring a Front Desk Supervisor · We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that bri ...
-
Front Desk Supervisor
2 weeks ago
Concord Hospitality Fort Worth, United StatesWe are hiring a Front Desk Supervisor · We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that bring ...
-
Front Desk Supervisor
1 week ago
Doubletree by Hilton Fort Worth S Conference Center Fort Worth, United StatesThe Doubletree by Hilton has an exciting opportunity to join our team as the Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, efficient, and courteous service to gu ...
-
Front Desk Supervisor
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
1 week ago
Doubletree by Hilton Fort Worth S Conference Center Fort Worth, United StatesJob Description · Job DescriptionThe Doubletree by Hilton has an exciting opportunity to join our team as the Front Office Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure prompt, effic ...
-
Front Desk Supervisor
1 week ago
Coury Hospitality Fort Worth, United StatesJob Type · Full-time · Description · • A working Supervisor who assists with all front desk operations from pre arrival, check in/check out, to post departure and assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsib ...
-
Front Desk Supervisor
2 weeks ago
Coury Hospitality Fort Worth, United StatesJob Type · Full-time · Description · •A working Supervisor who assists with all front desk operations from pre arrival, check in/check out, to post departure and assist guests with their luggage, be a point of contact for our guests, valet park guest's cars and other responsibi ...
-
Front Desk Supervisor
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor
3 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor
3 weeks ago
Sheraton Fort Worth Fort Worth, United StatesJob Summary: · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room ...
-
Front Desk Supervisor/ Team Lead
3 weeks ago
Aimbridge Hospitality Fort Worth, United StatesThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for ma Front Desk, Supervisor, Team ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room re ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
-
Front Desk Supervisor/ Team Lead
2 weeks ago
Aimbridge Hospitality Fort Worth, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
Front Desk Supervisor - Fort Worth, United States - Moodynational
Description
TownePlace Suites by Marriott Fort Worth/TCU Area4200 International Pl
Fort Worth, TX 76109, USA
Description
At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority.
We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the best real estate solutions possible.
The
TownePlace Suites by Marriott Fort Worth/TCU Area , managed by Moody National Management LP is currently looking for an Front Desk Supervisor to join our team.
The Front Desk Supervisor supervises Front Desk operations during an assigned shift to achieve high levels of customer satisfaction by providing quality service, and comply with corporate/brand policies and procedures while meeting/exceeding financial goals.
Essential Functions:
Supervise Front Desk staff:
train and coach; resolve problems; provide thorough communications; recommend disciplinary action as necessary.
Supervisory Responsibility:
Job Specifications:
Experience and Education:
Front Desk Supervisor professionals in Fort Worth
-
Emily Harter
Teacher
-
Ashley Levander
Certified Occupational Therapy Assistant