- Bachelor's degree in computer science or information technology preferred
- Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
- A+ Certification preferred
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Desktop Support Engineer - Honolulu, United States - TEKsystems
Description
Aloha We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues.
You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues.
To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.
Essential FunctionsProvide remote and on-site support for one or more locations as needed
Responding to end user support requests and escalations from the Helpdesk via tickets
Software/Hardware installations, upgrades, and troubleshooting
Workstation deployments
Workstation image management
Patch management
Providing basic guidance in computer operation and management
Special projects as required
Skills:
Help desk, SCCM or similar, Windows OS
Additional Skills & Qualifications:
-2 to 3 years of IT experience
Knowledge of computer hardware systems, chipsets, memory modules, and peripherals
Knowledge of popular operating systems, software applications, and remote connection systems
Experience with Dell and HP computer hardware
Knowledge of Windows 10 and 11 operating systems and domain environments
Experience with mobile devices (IOS, Android, Windows)
Ability to solve complex hardware and software issues
Ability to travel and work after hours support/On-Call when necessary
Excellent interpersonal skills
Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood
Ability to lift 50 pounds
HDL is required
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
