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    Desktop Support Engineer - Honolulu, United States - TEKsystems

    TEKsystems
    TEKsystems Honolulu, United States

    4 weeks ago

    TEKsystems background
    Description


    Aloha We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues.

    You will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues.

    To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills.

    Essential Functions

    Provide remote and on-site support for one or more locations as needed

    Responding to end user support requests and escalations from the Helpdesk via tickets

    Software/Hardware installations, upgrades, and troubleshooting

    Workstation deployments

    Workstation image management

    Patch management

    Providing basic guidance in computer operation and management

    Special projects as required


    Skills:
    Help desk, SCCM or similar, Windows OS


    Additional Skills & Qualifications:

    • Bachelor's degree in computer science or information technology preferred
    Experience

    -2 to 3 years of IT experience

    • Microsoft 365 Certified: Modern Desktop Administrator Associate preferred
    • A+ Certification preferred
    Special Knowledge, Skills, and Abilities

    Knowledge of computer hardware systems, chipsets, memory modules, and peripherals

    Knowledge of popular operating systems, software applications, and remote connection systems

    Experience with Dell and HP computer hardware

    Knowledge of Windows 10 and 11 operating systems and domain environments

    Experience with mobile devices (IOS, Android, Windows)

    Ability to solve complex hardware and software issues

    Ability to travel and work after hours support/On-Call when necessary

    Excellent interpersonal skills

    Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood

    Ability to lift 50 pounds

    HDL is required


    Experience Level:
    Intermediate Level


    About TEKsystems:
    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.


    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    #J-18808-Ljbffr
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