Behavioral Health Scheduler - Long Island City, United States - The Floating Hospital

The Floating Hospital

Verified Company

Long Island City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Founded in 1866, The Floating Hospital (TFH), is one of the last remaining charity hospitals in New York City.

Our commitment is the same as it was more than 150 years ago:

unrestricted healthcare to all who walk through our doors, regardless of immigration and insurance status, or the ability to pay.

The Floating Hospital welcomes individuals of all ages, from infants, school age children (5+), youth and adults.

TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.

Essential duties include:

Professionally greets individuals, answers phones, and answers patients' questions.
Liaises between the behavioral health providers and patients to coordinate schedules and create appointments.
Assists with patient check in, verifying patient information, obtaining all clinic required signatures and paperwork (e.g., Consents

for treatment, HIPAA acknowledgment).

Ensures previsit questionnaires are completed and assists patients with these as needed.
Collects copayments and or deductibles at the timeofservice.
Assists patients in understanding their insurance benefits and patient responsibilities, explaining any benefit memos,

preauthorization requirements, etc., to ensure expeditious billing.

Confirms nextday appointments, verifies insurance benefits and obtains prior authorization as necessary for Behavioral Health
Manages cancellations, finding best alternatives for all involved.
Recalls patients who missed prior day's appointments to attempt to reschedule their visits.
Collaborates with all departments to communicate effectively regarding patient flow, anticipating backlogs and proactively

problem-solving.

Conducts Pharmacy calls, order prescriptions/refills for patients upon request from psychiatric prescribers.
Participates in weekly staff meetings.
Other duties as assigned.

Requirements:

We are in search of a scheduler who possesses a wealth of knowledge pertaining to NYS Medicaid Managed, Medicare, and Commercial Plans.

It is essential that they are able to engage with BH patients using a friendly and personable approach.

In addition, they must possess a minimum of two years of front desk/registration experience, as well as a comprehensive understanding of current health insurance plans.

They must also possess exceptional customer service skills, attention to detail, reliability, resourcefulness, and a strong work ethic.

Familiarity with Microsoft Office and electronic medical record software (Athena Health) would be highly advantageous.

EMR Access includes the following actions/areas:

Demographic, Registration, Appointment/Scheduling, Scanning, Progress Note, Reporting, Telephone Encounters

We offer a competitive wage and benefits. EOE.