Guest Service Auditor - Fort Wayne, United States - Holiday Inn Express and Suites

Holiday Inn Express and Suites

Verified Company

Fort Wayne, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM

MUST BE AVAILABLE TO WORK WEEKENDS

Responsibilities include:

Running the night audit and resetting the operating system for next days business
Sending out daily financial reports to above property and corporate team
Greeting guests both in person and over the phone
Coordinating guest checkin/checkout and assisting guests with making reservations
Answering guest questions and assisting guests with any problems they may experience
Monitoring daily reservations and ensuring assigned rooms are prepared prior to checkin
Handling financial transactions (both cash and credit)
Promptly assisting with guest requests
Actively listening to and resolving guest complaints
Ensuring cleanliness of the property and performing light cleaning duties if needed
Other duties as assigned by general manager

Requirements:

High school diploma or equivalent preferred

Ability to walk and bend frequently throughout shift

Detail oriented

Professional attitude

Reliable transportation

Ability to work independently

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry.

Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels

Pay:
$16 / hour

Job Type:
fulltime, parttime

Education:
No education required

Work location:
On-site