Information Systems Technician - Palestine, United States - Pentecom

Description

The IT technician will provide helpdesk support for end users including problem resolution, perform software updates, manage user accounts in Windows Active Directory and Microsoft 365 environments.

The IT Technician is responsible for deployment, maintenance, and retirement of equipment. Additionally, the technician will assist the system admin team in maintaining servers and networking equipment.

Please note the IT technician position is a full-time, office position in Palestine, Texas.


Primary Responsibilities:

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by end users
• Walk the end user through the problemsolving process
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs

Skills and Experience:

• Proven experience as a help desk technician or other customer support role
• Excellent problemsolving and analytical skills
• Tech savvy with working knowledge of Microsoft software products, networking, cybersecurity, and remote control
• Ability to diagnose and resolve basic technical issues

Education Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Possible consideration for at least 3 years of professional experience in Information Technology, Computer Science, or related field

- Must be a US Citizen*