- Available to cover three weekday swing shifts and two AM weekend shifts.
- Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages.
- Coordinates the delivery of guest services by other hotel departments and outside businesses
- Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system.
- Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies.
- Maximizes room revenue and occupancy levels through suggestive selling.
- Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests.
- Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register.
- Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories.
- Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests.
- Operates the applicable franchise terminal and performs designated training and maintenance tasks.
- Monitors in-house computer accuracy to ensure maximum occupancy.
- Examines the day's reservations for correct date, type of room reserved, and any special requests.
- Complies with the hotel's security and emergency procedures as well as operational policies and procedures.
- Complies with all corporate office and applicable franchise policies and procedures.
- Maintains order and cleanliness of the front desk area.
- Provides assistance to other employees to contribute to the smooth operation of the department and hotel.
- Complete all items on checklist prior to completing shift close out.
- Participates in MOD schedule with Front Desk Manager or General Manager are off property.
- Performs other related unrelated tasks as assigned by management.
- Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures.
- Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting.
- Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance.
- Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner.
- Knowledgeable in Reservations/Inventory management.
- High school graduate or equivalent.
- Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
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Supervisor, Service Desk
2 weeks ago
Dataprise Port St Lucie, United StatesAbout the role: This Supervisor position will work as part of our Service Desk in providing leadership to a team of Engineers. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, collaborative team. Customer service and a strong desire ...
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Hotel Front Desk Supervisor
2 weeks ago
Hampton Inn & Suites Port St. Lucie Port St Lucie, United StatesAssists guest check-ins, processes reservations, and coordinates guests' services through various departments. · ESSENTIAL FUNCTIONS: · Available to cover three weekday swing shifts and two AM weekend shifts. · Provides courteous guest service by responding promptly and effici ...
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Hotel Front Desk Supervisor
3 weeks ago
Hampton Inn & Suites Port St. Lucie Port St Lucie, United StatesAssists guest check-ins, processes reservations, and coordinates guests' services through various departments. · ESSENTIAL FUNCTIONS: · Available to cover three weekday swing shifts and two AM weekend shifts. · Provides courteous guest service by responding promptly and effici ...
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Hotel Front Desk Supervisor
2 weeks ago
Hampton Inn & Suites Port St. Lucie Port Saint Lucie, United StatesJob Description · Job DescriptionAssists guest check-ins, processes reservations, and coordinates guests' services through various departments. · ESSENTIAL FUNCTIONS: · Available to cover three weekday swing shifts and two AM weekend shifts. · Provides courteous guest service by ...
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Hotel Front Desk Supervisor
1 week ago
Hampton Inn & Suites Port St. Lucie Port Saint Lucie, United StatesJob Description · Job DescriptionAssists guest check-ins, processes reservations, and coordinates guests' services through various departments. · ESSENTIAL FUNCTIONS: · Available to cover three weekday swing shifts and two AM weekend shifts. · Provides courteous guest service by ...
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Assistant Manager(05126)
2 weeks ago
Domino's Franchise Port St. Lucie, United States Full timeJob Description · You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and Customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same f ...
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Front Desk Agent
4 weeks ago
BBL Hospitality Port St Lucie, United StatesFront Desk Agent · Job Details · Job Location · Courtyard by Marriott Port St Lucie - Port St Lucie, FL · Position Type · Full Time · Salary Range · $ $15.00 Hourly · Job Shift · Any · Job Category · Hospitality - Hotel · Description · COME AND JOIN OUR AMAZING TEAM · $15/h ...
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Front Desk Agent
3 days ago
Sandpiper Bay Resort Port St Lucie, United StatesJob Type · Full-time · Description · Job Description/Summary: · To assist our guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. · ESSENTIAL JOB FUNCTIONS: · Providin ...
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Service Desk Engineer 1
1 week ago
Dataprise Port St Lucie, United StatesAbout the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issues and be a part of a dynamic, in ...
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Service Desk Engineer 1
2 weeks ago
Dataprise Port Saint Lucie, United StatesJob Description · Job DescriptionAbout the role: Service Desk Engineers work as part of our Technical Engineering Center (TEC) in providing remote technical support to Dataprise customers in a 24X7X365 environment. In this position, you'll work on a wide variety of technical issu ...
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CT Technologist
2 weeks ago
Cleveland Clinic Port Saint Lucie, United StatesThe Imaging Technologist works in conjunction with department associates and medical staff to improve the care of the patient and work flow via providing support, education and assistance to customers and fellow colleagues. Supports the mission and vision of Cleveland Clinic. Per ...
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Inpatient Patient Care Technician
3 weeks ago
FRESENIUS MEDICAL CENTER Port St Lucie, United StatesPOSITION FEATURES: · Requires Travel to Facilities in Vero Beach and Melbourne · PURPOSE AND SCOPE: · Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordanc ...
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CT Technologist, PRN
2 weeks ago
Cleveland Clinic Port Saint Lucie, United StatesJoin our team at Cleveland Clinic and experience world-class healthcare at its best. At Cleveland Clinic, you will be part of a talented, compassionate, and driven team of caregivers. You will work with state-of-the-art technology and provide stellar patient care. At Cleveland Cl ...
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Information Systems Specialist
23 hours ago
Communities Connected for Kids Port St Lucie, United States**Description** · _Are you searching for meaningful work in the IT field that helps ensures the safety of children and helps to build strong families in the community? Then our Communities Connected for Kids program has an opportunity that will interest you We are looking for a ...
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CT Technologist, PRN
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Cleveland Clinic Port Saint Lucie, United StatesJoin Cleveland Clinic Tradition Hospital's team of caregivers that provide top-quality patient care to the communities in and around Port St. Lucie. Opening its doors in 2013 and expanding in 2017, this state-of-the-art acute care facility has 177 patient rooms and offers service ...
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Information Systems Specialist
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Communities Connected for Kids Port St Lucie, United StatesDescription · Are you searching for meaningful work in the IT field that helps ensures the safety of children and helps to build strong families in the community? Then our Communities Connected for Kids program has an opportunity that will interest you We are looking for a motiva ...
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Information Systems Specialist
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Devereux Advanced Behavioral Health Port St Lucie, United States: · Are you searching for meaningful work in the IT field that helps ensures the safety of children and helps to build strong families in the community? Then our Communities Connected for Kids program has an opportunity that will interest you We are looking for a motivated, dedi ...
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Customer Service Rep(03251)
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Domino's Franchise Port Saint Lucie, United StatesJob Description · Job DescriptionCompany Description · Dominos is a brand of honesty, transparency and accountability We want exceptional people like you to join our team We have continued to prove we "Put our People First" by making sure our work environment is safe and provides ...
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Wellness Attendant
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Troon Golf, L.L.C. Port St Lucie, United StatesJob Summary · Meets and greets all Members and guests who enter the Venue. Provides outstanding service to Members and their guests professionally and courteously. Primarily responsible for the cleanliness and comfort of Members and their guests while they are utilizing the Fitne ...
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Delivery Driver(03251)
5 days ago
Domino's Franchise Port Saint Lucie, United StatesJob Description · Job DescriptionCompany Description · Dominos is looking for qualified Delivery Experts to staff stores in our area. We're growing so fast it's hard to keep up Dominos has many potential career opportunities for you to grow if you are interested. Flexible schedul ...
Hotel Front Desk Supervisor - Port Saint Lucie, United States - Hampton Inn & Suites Port St. Lucie
Description
Job Description
Job DescriptionAssists guest check-ins, processes reservations, and coordinates guests' services through various departments.
ESSENTIAL FUNCTIONS:
JOB SPECIFICATIONS:
Essential Skills
Educational/Vocational Preparation
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