Key Holder - Skokie, United States - Little Words Project

Little Words Project Skokie, United States

1 week ago

Description

Job Description

About the Role

We are looking for a responsible Key Holder to help run our Old Orchard location. We are looking for someone who thrives on teamwork, delighting customers, and spreading Little Words Project's message of positivity. The Key Holder will help model best practices for the team by sharing the LWP brand story, providing personalized recommendations, and guiding each customer through their in-store shopping experience. Our ideal candidate will have strong communication skills and a passion for LWP's mission.

Core Responsibilities

Work with the Store Manager & Assistant Store Manager to motivate the team to perform at their best
Open and close the store independently
Manage in-store beading appointments and help facilitate in-store parties and other special events
Monitor and maintain store inventory and communicate product needs to the Inventory Lead
Coach and support new and existing Sales Associates
Introduce new products to customers and recommend items based on their needs
Effectively handle in-store customer issues and answer questions related to merchandise and store policies
Process transactions accurately on the POS system
Keep the sales floor tidy and well-stocked
Assist in maintaining backstock and setting up merchandise on the sales floor
Operational tasks such as inventory intake, visual merchandising, clienteling, and KPIs
Assist customers at the bead-your-own bracelet table by tying their bracelets
Fulfill in-store custom orders by beading bracelets and contacting customers when the order is complete
Other duties as requested by the Store Manager or Assistant Store Manager

Key Qualifications

2+ Retail Experience
2+ years' of customer service industry experience
Interpersonal and communication skills
Desire to be creative in terms of the beading table and capturing content
Problem-solving attitude
Must be able to work weekends and holidays
Passion for learning, sharing LWP's core values, including positivity and kindness

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