- High School Graduate or General Education Degree (GED): or Work Equivalent
- Computer skills required. Familiarity with Microsoft Office preferred.
- Experience with hotel property management systems is preferred
- Minimum of 1-2 years of experience as a Guest Service Agent is preferred.
- Previous cash handling experience is preferred
- Good understanding of the English language.
- Good communication skills both written and verbal.
- Must be able to stand and exert well-paced mobility for up to 8-hours in length.
- Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
- Provide excellent customer service and maintain a professional demeanor.
- Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
- Communicate effectively with guests as well as team members
- Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
- Answer telephone using correct greeting and telephone etiquette.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Verify guest information upon arrival and departure
- Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
- Obtain method of payment from guests (credit or cash)
- Resolve discrepancies on the room status report with Housekeeping.
- Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.'s
- Maintain guest confidentiality at all times.
- Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
- Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
-
Night Auditor
2 weeks ago
Doubletree Columbia Columbia, United StatesJob Description · Job DescriptionYou thrive when others sleep, have an eye for detail and are service-minded. If you have a "Passion for Perfection" and a "Passion for Service", this job is for You Our Night Auditor posts, compile and verify the correctness of all of the Hotel's ...
-
Night Auditor
4 days ago
Springhill Suites Columbia near Fort Jackson, South Carolina Columbia, United StatesJob Description · Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Auditor for the Springhill Suites Columbia near Fort Jackson, South Carolina. · Night Auditor (Overnight Shif ...
-
Night Auditor
2 weeks ago
HILTON COLUMBIA CENTER Columbia, United StatesJob Description · Job DescriptionHilton Columbia Center is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position at our Hampton Inn Columbia Downtown Historic District hotel. As a Night Auditor, you'll have the ability to showcase your organization ...
-
Night Auditor
1 day ago
Holiday Inn Express Galleria Carolina, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and p ...
-
Night Auditor
2 weeks ago
Fairfield Inn & Suites Florence I-20 Carolina, United StatesJob Description · Job DescriptionRaines Co. - Your Future is Now · Position Summary: Supports the successful execution of all operations in the hotel operations departments primarily responsible for front desk though other departments may be included. Ensures that standards and p ...
-
Night Auditor
3 weeks ago
HILTON COLUMBIA CENTER Columbia, United StatesJob Description · Job DescriptionHilton Columbia Center is seeking a detailed, outgoing, customer service pro to fill our Night Auditor position at our Hampton Inn Columbia Downtown Historic District hotel. As a Night Auditor, you'll have the ability to showcase your organization ...
-
Night Auditor
4 days ago
Doubletree Columbia Columbia, United StatesYou thrive when others sleep, have an eye for detail and are service-minded. If you have a "Passion for Perfection" and a "Passion for Service", this job is for You Our Night Auditor posts, compile and verify the correctness of all of the Hotel's accounts on a nightly basis while ...
-
Hotel Night Auditor
1 week ago
Merriweather Lakehouse Hotel Columbia, United States Part timeJob overview · As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, fac ...
-
Night Auditor
2 weeks ago
InterContinental Hotels Group, plc Washington, United StatesThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, youll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-fr Night Auditor, Auditor, Audit, ...
-
Night Auditor
2 weeks ago
Viceroy Hotels & Resorts Washington, United StatesCultivate your career with Viceroy Hotel Group and be a part of two incredible hotels in Washington, DC Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovat Night Auditor, Auditor, Audit, ...
-
Night Auditor
4 weeks ago
Concord Hospitality Enterprises Company Washington, United StatesAs a Front Desk Night Auditor you have the responsible to give our guests the best hospitality experience they can have by:Processing credit card transactions and other (restaurant, events, lounge) for the day. Handling phone system, transferring cal Night Auditor, Hotel, Auditor ...
-
Night Auditor
3 weeks ago
Aimbridge Hospitality Washington, United StatesAimbridge Hospitality - Hyatt Place Washington DC [Front Desk Agent / Reservations Agent] As a Night Auditor at Aimbridge Hospitality, you'll: Be responsible for the preparation and disposition of all Night Audit work; Initiate and complete the End of Day process; Run all reports ...
-
Night Auditor
3 weeks ago
Marriott Hotels & Resorts Washington, United StatesProcess all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard s Night Auditor, Guest Service, ...
-
Night Auditor
3 days ago
Concord Hospitality Washington, United States· Now Hiring: Night Auditor · We are looking for people that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open each front desk role is as important as the others. Ass ...
-
Night Auditor
14 hours ago
Hilton Garden Inn M Street DC Washington, United StatesOverview: · Opportunity: Night Auditor · Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. · Your Growth Path · Front Office Supervisor/Accounts Payable or Re ...
-
Night Auditor
3 weeks ago
IHG Washington, United StatesRole Purpose · The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Auditor, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. ...
-
Night Auditor-Part Time
3 weeks ago
Premier Resorts & Management West Columbia, United States Part timeThis is a flexible hourly hotel night auditor's position at our Courtyard by Marriott Columbia, South Carolina. · BASIC PURPOSE: Audit, balance and report on the various areas of the hotel (e.g. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, time ...
-
Front Desk/night Auditor
4 days ago
Staybridge Suites Columbia Baltimore Columbia, United StatesFront Desk Agent · **Duties**: · - Greet and welcome guests in a friendly and professional manner · - Check-in and check-out guests efficiently and accurately · - Answer phone calls and respond to guest inquiries · - Provide information about hotel facilities, services, and local ...
-
Holiday Inn Express Columbia-Fort Jackson, Columbia, SC. Columbia, United StatesJob Description · Job DescriptionHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Part-Time Night Audit for the Holiday Inn Express, Columbia- Fort Jackson located in Columbia, SC. · Night Auditor ...
-
Night Auditor Every Other Weekend
1 week ago
Schulte Hospitality Group Columbia, United States**Schulte Hospitality Group** is seeking a dynamic, service-oriented **Night Auditor** **to join our team **SHG **is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our inter ...
Night Auditor - Columbia, United States - Hilton Garden Inn/Home2 Suites Columbia Downtown
Description
Job Description
Job DescriptionYOUR NEXT DESTINATION AWAITS
Careers at Commonwealth Lodging
Top Notch Talent + World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty
POSITION OVERVIEW: The position involves high guest contact and presents the first point of contact for all of our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction.
QUALIFICATIONS, EDUCATION & EXPERIENCE:
RESPONSIBILITES:
