- Assists wholesale and retail customers in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- High school diploma or general education degree (GED).
- Strong automotive knowledge.
- 3+ years previous sales or customer service experience at a high volume store/dealership.
- Strong verbal and written communications skills.
- Comfortable with ambiguity in a dynamic, changing environment.
- Unwavering commitment to ethical business practices.
- Understands, keeps abreast of, and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA & Right-To-Know, etc.
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Parts Wholesale Representative - Miami, United States - Warren Henry Automotive Group
Description
Position Overview:
We're looking for a Parts Wholesale Representative to join our team in North Miami This position will be working with our Jaguar, Land Rover and Infiniti brands as we continue growing.
The Parts Wholesale Representatives key responsibility is to generate revenue by selling parts to all customers through various means such as over the counter, through the service department or on the phone.
Responsibilities:
