CRM & Operations Assistant - Beverly Hills, United States - Lede Company LLC

Lede Company LLC

Verified Company

Beverly Hills, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

POSITION:
CRM & Operations Assistant

LOCATION:
Los Angeles, CA

JOB TYPE:
Full Time

SALARY:
$41,600 (non-exempt)

The Lede Company is a full-service strategy, communications and social impact consulting firm, specializing in corporate, entertainment, brand and nonprofit sectors.

With dedicated Talent, Music, Strategic Communications, Brand, Content and Social Impact divisions, we work with our clients to advance business and social outcomes through innovative storytelling, media, campaigns and partnerships.

Our service offerings draw on our expertise, relationships, and resources, all of which enable us to exceed client expectations and ultimately, deliver results.

The CRM & Operations Assistant is a newly created role at The Lede Company.

As a CRM & Operations Assistant, you will play a crucial role in supporting the day-to-day management of our Customer Relationship Management (CRM).

You will work closely with Corporate and cross-functional teams to ensure the accuracy and efficiency of our CRM and other administrative and operational processes.

ROLE AND RESPONSIBILITIES- Manage collection, updates, maintenance, and reporting of client data in our CRM.- Generate and distribute routine reports to relevant stakeholders.- Regularly update and confirm client records to ensure accuracy and completeness.- Become an expert in the system; document CRM processes and procedures to facilitate knowledge sharing and training and maintain communication with vendor for ongoing system support.- Monitor data quality and implement corrective measures as necessary.- Collaborate with the CRM team to identify opportunities for process improvements.- Escalate technical issues as needed.- Build ad hoc reports as needed.- Administrative support for the Ops and Accounting teams as needed: data entry, expense management, etc.

QUALIFICATIONS- Prior experience years) in a similar role, preferably in CRM operations or database management.- Proficiency in CRM software (e.g., Sugar, Salesforce, Microsoft Dynamics, Zoho CRM) is highly desirable.- Excellent attention to detail and organizational skills.- Effective communication skills, both verbal and written.- Ability to work collaboratively in a team environment and independently with mínimal supervision.- Flexibility to adapt to changing priorities and deadlines.- Proven ability working in a high volume, fast paced environment.

OTHER DETAILS- In-office requirement: - 4 days per week- Non-exempt role

The Lede Company is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.