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Front Office Coordinator - Kapolei, HI, United States - Aulani, A Disney Resort & Spa
Description
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention .They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay.
The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office.The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.
Assist with planning special attention guests vacation at Aulani, A Disney Resort & SpaMust be able to satisfy and obtain airport security clearances for VIP arrivals
Strong computer skills a must; ability to learn and work in different computer applications
Comfortable working with high profile Guests and Executive offices
Able to make operational decisions off of strong existing knowledge of Front Office operations
Able to work effectively with minimal supervision
Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
You will need to successfully complete and pass all job-related training after onboarding
Previous work experience in a luxury hotel/front Desk environment
Previous experience in a high volume, fast paced office type environment
Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
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44 per hour.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered.
