Customer Account Representative - North Hollywood, United States - Parker Hannifin Corporation

Parker Hannifin Corporation

Verified Company

North Hollywood, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

About Parker Aerospace

Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry.

We design and build equipment for virtually every aircraft and aero engine being produced in the world today.

In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support.

All coupled with the positive attitude and innovative thinking of a true business partner.

Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success that results from that growth.

Job Core Responsibilities:

The Customer Account Coord is responsible for receiving, reviewing, and entering purchase orders into the enterprise resource planning (ERP) system.
Raising quotes and customer documentation, prioritizing workload to ensure the customer receives an excellent service at all times.
Coordinate site visits to Meggitt's facilities and setup customer meetings as required.
Refer any pricing queries to the Senior Customer Account Representative and/or the Commercial functions to ensure accurate pricing is applied.
Track and reconcile internal and external customer score cards, which includes verification of the metrics by which Meggitt is judged.
Produce costing sheets in collaboration with colleagues from Procurement, Demand Planning and Manufacturing departments as required in order to produce accurate quotes.
Use SAP product recognition to identify runner/repeater parts and what can be sold to the customer, as well as checking lead times. For any stranger/alien parts raise the relevant enquiry process.
Upon receipt of orders for "outofproduction" products, gather the information necessary to prepare a quotation, which includes pricing, production lead time and Megitt terms and conditions.
Deliver quotations to customers and coordinate with various functional leaders to ensure questions are answered until the order is received or the opportunity is closed as lost
Monitor and actively manage customer portals to ensure prices, quantities, lead times and contract terms are acceptable in accordance with authority delegated by appropriate functional leaders (i.e., Finance, Commercial, and Operations)

Job Specifications:

Education Level:

(required): Bachelor's Degree

2+ years of experience in customer service

Skills, Knowledge and Abilities

Aware of the regulations pertaining to the products and customers for which the employee is responsible (i.e., FAR, DFARS, DEFCONS, etc.)
Ability to understand and follow specific instructions and procedures
Ability to gather data, to compile information, and prepare reports
Strong verbal and written communication skills
Excellent customer service orientation
Wellorganized, detailoriented, and ability to multitask
Ability to prioritize duties, in order to meet deadlines
Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web browsers
Knowledge of SAP

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

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