- Interacting with customers, field Inspectors, and other AWC Associates
- Processing customer requests (assisting customers throughout the installation process)
- Processing inspection reports, from RFMS, to facilitate repairs.
- Resolving customer service issues (Scheduling Appointments)
- Data entry (RFMS)
- Daily email and phone communication with customers, field inspectors and product vendors.
- General administrative tasks, team support, and solving service issues.
- None
- Excellent customer service skills
- Strong computer skills (Outlook and phone experience is a plus)
- Strong written and verbal communication skills
- Proven organizational skills in working with customers and team members
- Exceptional attention to detail both in verbal and written forms
- Ability to multi-task and manage multiple priorities
- Self-motivated, results oriented, and accountable
- High school graduate or some College
- General computer knowledge
- Ability to sit at computer monitor for long periods throughout the day.
- Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
- General working conditions
- Office environment
- May have to meet tight deadlines
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- Disability Insurance
- Paid Holidays and Time Off
- 401(k) Plan with company matching
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Description
Job Type
Full-time
Description
JOB SUMMARY
Looking for a Customer Service Representative who will partner with and ensure the long-term success of our business. Works to resolve issues accurately and efficiently. Will ensure excellent service standards and maintain high customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed