Program Operations Analyst - Richmond, United States - State Corporation Commission

Description

Program Operations Analyst

Anticipated Starting Salary Range:
$75,000 - $90,000

Starting Salary Commensurate with Qualifications and Experience

The State Corporation Commission's (SCC) Health Benefit Exchange (HBE) division seeks a Program Operations Analyst interested in a rewarding public service career.

This position offers the unique opportunity to join Virginia's recently transitioned state-based exchange and will join a growing professional team.

The Program Operations Analyst will assist the IT Operations Manager with supporting the day-to-day operations of the HBE division.


Additional responsibilities will include:

• Managing small projects and interfacing with other state agencies to provide enhancements to the HBE Platform and the organization objectives
• Developing, maintaining, and managing a comprehensive annual operational calendar and projects schedule for the HBE Division
• Tracking events, impacts, and changes in the IT operational schedule to allow for the management and prevention of delays
• Supports process and policy development for all areas of the HBE and maintains repositories of all HBE policies and procedures
• Developing and managing tools to track operational risks, issues, decisions, and action items
• Overseeing the risk management process, including ensuring appropriate mitigation triggers and strategies are defined for all potential risks
• Leading the IT Operations team through regular risk reviews and analysis
• Overseeing the issue management process in JIRA and in the HBE's internal ticketing system, ensuring that issues are properly categorized, logged, and resolved timely
• Tracking action items and assignments to ensure timely completion
• Collaborating with crossfunctional teams to analyze operational processes and workflows for gaps and efficiencies
• Creating and managing work plans for the HBE's operations including defining, assigning, and tracking essential operational tasks from inception to completion by using standard Microsoft tools
• Collaborating with HBE vendors and internal stakeholders to develop, maintain, and execute project timelines and system enhancements schedules
• Identifying business challenges and opportunities for improvement and solving for them using analysis to make strategic or tactical recommendations
• Participating in User Acceptance Testing (UAT) for HBE platform releases
• Providing IT operational support for requirement analysis gathering, change management activities and HBE platform releases
• Creating presentations, dashboards, and reports for HBE leadership team
• Performing related work as required

The Program Operations Analyst position offers a hybrid work schedule (generally 3 days of telework and 2 days in-office per week) as well as a variety of professional development and training opportunities.

Preferred Qualifications

• Considerable professional experience in IT program management environment and/or in an IT software operations environment
• Considerable experience and demonstrated expertise managing projects for software enhancements to meet critical timelines
• Experience managing software enhancements projects
• Experience working with multiple external vendors and stakeholders to plan for and execute operational activities and software enhancements
• Strong organizational, analytical, and problemsolving skills
• Knowledge of project management methodologies, policies, and procedures
• Excellent verbal and written communication skills and the ability to communicate effectively with HBE vendors, various user groups, and stakeholders
• Ability to multitask and manage many tasks simultaneously in a fastpaced operational environment to meet deadlines
• Strong attention to detail and the ability to interpret data, information, and technical documents
• Ability to understand operations, processes, and systems and recommend improvements to enhance performance
• Ability to maintain effective working relationships with SCC staff, outside agencies, and HBE vendors and partners
• A bachelor's degree in business administration/management, information technology, information systems, or a related field
• Project Management Professional (PMP) preferred
• Any experience working in IT for Virginia state government is a plus

SCC Information
The SCC offers rewarding, impactful work; flexible telework options and work-life balance; and professional development opportunities.

The SCC fosters a high-performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC's mission and strategic goals.

Core benefits provided to SCC employees include competitive health and life insurance programs, pre-tax spending accounts, leave programs, and paid holidays.

Employees participate in a state retirement plan with options for tax-deferred retirement savings including employer matching. The state also funds a short and long-term disability program.

The SCC regulates var