Fleet Solutions S&m Production Coordinator - San Diego, United States - Caliber Collision

Caliber Collision

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary

Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process.

Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.

Responsible for coordinating communications with all other (internal & external) stakeholders for the repair.

OUR S&M PRODUCTION COORDINTATORS FOR THIS POSITION CAN MAKE UP TO:

$40.00 per hour.

Responsibilities

Estimate all drivein appointments as well as walk in customers and complete repair plans
Complete process review with customer
Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
Check in vehicle upon drop of with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation (Autowatch)
Provide post repair plan communication including all vehicle status updates
Complete total loss administration
Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
Final QC, including test drive
Deliver vehicle to customer upon completion
Comply with all Caliber safety rules, guidelines and standards
Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.

Experience

Must be at least 18 years of age
Must have a valid drivers license and be eligible for coverage under company insurance policy
Ability to effectively communicate with others verbal and written
Working estimating knowledge, including systems
Strong sales orientation
Organization and multitasking skills, good time management and the ability to adapt easily to fastpaced environment
Personable, friendly demeanor with World Class customer service approach
Well groomed, professional appearance