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Event Concierge - Austin, United States - White Lodging
Description
**Event Concierge**
**Job Description**
Summary: The Event Concierge serves as the primary point of contact for the meeting/event planner. The Event Concierge must be visible and accessible in the meeting space at all times and is responsible for effectively communicating with each department within the hotel to assure the accurate fulfillment of meeting/event planner needs and requests including, but not limited to, meeting room sets, food and beverage, technology, shipping & receiving, agendas, guest rooms, etc. Each member of the Event Concierge Team is expected to work independently on a regular basis and be proactive in providing planners and guests exceptional service.
Responsibilities
Take ownership of your assigned meetings/events ensuring the client and guests have an "Excellent" experience.
Greet the meeting/event planner in their meeting room to review agendas/timeliness and ensure complete satisfaction.
Greet and Guide all guests in the hotel meeting space.
Place Event Concierge Tent Card & business card in each scheduled meeting room.
Check each meeting room for accuracy of set-up according to Banquet Event Orders (BEO) prior to event.
Follow Event Concierge checklist each day for each meeting room and submit to Event Concierge Supervisor.
Introduce hotel General Manager to meeting/event planner.
Assist in "problem resolution" by logging all information in Guest Ware through AYS (At Your Service).
Assist Banquets Department by working with meeting/event planner to get Banquet Checks signed and turned into Accounting Department.
Know, comply, and enforce all hotel and departmental standards, policies, and procedures.
Assist in monitoring and responding to calls on Event Radio and Event Phone(s).
"See what the guest sees" by helping keep the entire hotel clean and organized at all times.
Check in at least once per day with Event Concierge Supervisor or Event Operations Manager.
Create directional signage for all "posted" meetings, and monitor accuracy of Reader Boards and Door Cards.
Promote and maintain effective, confidential, and accurate client information.
Attend and participate in daily BEO meetings (when approved by Event Concierge Supervisor), daily team Stand-Up meetings, Pre-Convention meetings (for your assigned meeting/event).
Review your assigned meeting/event resume prior to the clients arrival.
Create "post event" Thank You Card and send to clients office.
Assist in successful Emergency Response and Procedures.
Practice energy conservation at all times.
Expected to wear uniform, including nametag at all times in accordance with the Standards of Appearance.
Ensure security and confidentiality of all guests and hotel information and material.
Must follow proper key control procedures
Completion of any and all other tasks as directed by Supervisor and/or Management.
Other Information
SKILLS
Must pass certification quiz/test for position.
Willingness to be teachable
Natural desire to serve others
Dynamic Personality
Professional demeanor
Effectively communicate in English
Excellent verbal and written communication
Proficiency in Microsoft Office
Excellent time management
Able to plan, prioritize and organize work assignments
Work without direct supervision and provide immediate follow-up.
Able to quickly build relationships and establish trust and confidence
Attention to detail
Able to multi-task with multiple projects and/or clientele
Effectively manage stress
Extend grace under pressure
Minimum of 19 years of age and ability to obtain a liquor license
Flexible schedule (days, nights, weekends, holidays)
Able to endure abundant physical movements (carrying & moving boxes and equipment) of 10 lbs regularly. Lift, carry, or otherwise move up to 50 lbs occasionally with assistance.
Location Code: 2558
**Application Instructions**
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you
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**Posted**: 11/3/2021
**Job Reference #**: H2785