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Office Administrator - Bennington, United States - Vermont Employer
Description
This job was posted by : For more information, please see:Why Join United Counseling Service
For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities.
Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually.
We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental-disability services and supports in every county in Vermont.
We are looking for team players to join us in making a difference in the lives of others and building a stronger community.
Career development opportunitiesGenerous Benefits
Health, Dental and Vison Insurance
Retirement Plan with employer match
Paid Vacation and Sick leave
Competitive Pay
Award winning worksite wellness program
An inclusive workplace supported by an active Equity and Inclusion committee
Employee Assistance Program
Rewarding experience making a difference in the community
Smart casual dress code
Flexible working options may be available
Qualifications:
High School Diploma or Equivalent
Advanced office knowledge and 1 year of administrative experience working in a front desk, support capacity
Valid Driver\'s License
We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide.
Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.
RequirementsThe Office Administrator provides support services to the administrative and clinical staff of the agency. This position provides exceptional customer service to internal and external customers.
The Office Administrator possesses clear communication skills, office proficiency, organization skills, and attention to detail as well as the ability to work in a team environment.
Major ResponsibilitiesRECEPTIONIST/
CALL CENTER:
The Office Administrator isResponsible for greeting clients, guests, and staff in an appropriate manner. Answers incoming calls, calmly assesses the need of the caller, and appropriately routes incoming calls, taking messages when necessary. May place outgoing calls as appropriate.
CLIENT AND STAFF ENGAGEMENT:
The Office Administrator Checks in all clients as they present for their appointments using the electronic health record. Collects fees and enters payments into the electronic health record.
Routinely asks for and updates client information including phone number, email and physical address and insurance coverage in the electronic health record.
Sets up onsite telehealth appointments as appropriate. Notifies providers that their clients have arrived. Provides administrative support for programs that are site specific. Supervises lobby and waiting room area assuring minimal wait time for clients accessing services. Maintains balanced change level in cash drawer.BUILDING HEALTH AND SAFETY:
The Office Administrator Acts as a member of the Health and Safety Committee, conducts monthly safety drills for the building, ensuring staff and client safety.
Performs monthly pendant tests, recording the information into the pendant test log.Works closely with facilities regarding building and safety related concerns such as pest control, SDS, reporting any hazards or concerns.
Maintains the first aid kit, performing mon hly checks.SCHEDULING:
The Office Administrator is schedules clinical appointments for providers in the electronic medical record. This includes reviewing scheduling reports and resolving scheduling conflicts. Follows all scheduling guidelines as specified in the agency process and in alignment with KPI.
CLERICAL:
The Office Administrator Provides clerical support for agency staff, prepares materials including, but not limited to, management reports; meeting minutes; correspondence; mailing lists; agendas and agency forms.
Works in cooperation with the administrative services staff to assure the smooth running of the office systems. Prepares and maintains both paper and electronic files. Files, copies, and faxes materials as needed. Disseminates information both in-house and outside, as appropriate. Sorts and processes mail and compiles information for the completion of projects and reports.Completes client appointment text/phone call reminders and reviews appointment status to ensure all appointments are noted appropriately in the electronic medical record.
Provides clerical supp
