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    Customer Service Representatives - Portland, United States - Dennis Uniform Mfg

    Dennis Uniform Mfg
    Dennis Uniform Mfg Portland, United States

    2 weeks ago

    Default job background
    Description

    Number of hires for this role 2 **Qualifications**

    + High school or equivalent (Preferred)

    **BenefitsPulled from the full job description**

    Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Work from home Vision insurance 401(k) matching Flexible schedule Life insurance **Job details**

    Salary $16 - $18 an hour Job Type Full-time Part-time **Full Job Description**

    Job title: Customer Service Representative

    Reports to: Customer Service Manager

    Status: FTE

    **Position Overview:** We are seeking an enthusiastic, motivated Customer Service representative to join our growing team. If you thrive on connecting to people, leveraging technology to help you serve customers, and enjoy a team atmosphere, then were looking for you Our Customer Service Representatives deliver best in class support and service to our end-use customers, our business accounts, and our internal retail teams. This Full-time role responds to customers via email, phone, and live chat. The Customer Service Representative demonstrates a customer-centric mentality in all their actions. This is a standard Monday-Friday, 7am-4pm work week, with shift changes during the busy summer peak season.

    Job Description:

    Respond to customer inquiries via phone, chat, and email in a timely manner

    Navigate through multiple computer software systems to address order and product information specific to customer inquiries

    Proactively reach out to customers with order and product updates

    Provide sizing assistance and product recommendations to customers

    Continuous learning and sharing of DENNIS product knowledge with customers

    Support retail branch operations with customer updates

    Contribute to a productive, friendly, and positive work environment

    Meet goals and objectives for the customer service representative

    Respond to customer reviews and social feedback promptly

    Present consistent professional and friendly demeanor to customers in all communication

    Other duties as assigned

    Qualifications:

    High School diploma or GED Certificate

    Office or Call Center environment experience

    Proficient in Office 365 for PC, and Microsoft programs (Word, Excel, PowerPoint, Outlook, Teams)

    Tech savvy, Zendesk and Shopify experience a plus

    Excellent oral + written communication skills, including customer de-escalation

    Extremely strong active listening, conflict resolution and problem-solving skills

    Organizational and time management skills paired with a strong attention to detail

    Positive attitude and team player; self-starter with desire for constant learning

    Bi-lingual (Spanish-speaking) a plus

    Ability to work early morning and weekend shifts during peak season

    In-office (downtown Portland East side) work environment

    Job Types: Full-time, Part-time

    Pay: $ $18.00 per hour

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Flexible schedule

    Health insurance

    Life insurance

    Paid time off

    Tuition reimbursement

    Vision insurance

    Work from home

    Schedule:

    Monday to Friday

    Supplemental Pay:

    Bonus pay

    Ability to commute/relocate:

    Portland, OR 97214: Reliably commute or planning to relocate before starting work (Preferred)

    Education:

    High school or equivalent (Preferred)

    Work Location: One location

    **Location**

    135 SE Hawthorne Blvd, Portland, OR 97214 |

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