- Handle incoming phone calls, chats, and emails from customers with courtesy and professionalism
- Conduct account tutorials for onboarding clients
- Creating and maintaining customer accounts records for accuracy
- Respond to customer inquiries received by phone, email, and live chat regarding their accounts and orders
- Resolve customer complaints promptly regarding order processing issues
- Acquire thorough product line knowledge of all products
- Work with Logistic Department and other operating teams to resolve delivery and service matters
- Work with Accounting Dept on customer payment discrepancies
- Support Sales teams and other partner teams in efforts to maintain high customer satisfaction
- Perform other job duties as assigned
- Ability to work with little supervision and track multiple processes
- Computer-savvy with a working knowledge of CRM and support desk software
- Ability to multitask and navigate through various systems and tools
- Well-organized and detail-oriented
- Self-motivated and results-oriented
- Excellent communication skills both internally and externally facing
- Proficiency in Microsoft Office and
- Prior experience in a customer service or support role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize effectively
- Experience using CRM software and other customer support tools
- Self-motivated and results-oriented
- Paid Lunch Breaks
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA) with company match
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
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Patient Services Team Support Representative
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Family Health Center Worcester, United StatesJob Description · Job DescriptionJob Description: · The Patient Services Team Support Representative (PSTSR) will be assisting with the incoming phone calls from the Call Center to the teams. The PSTSR will make sure that the incoming calls are taken as they should and assist the ...
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Customer Service Representative
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City of Worcester Worcester, United States**Title** · CUSTOMER SERVICE REPRESENTATIVE · **Department/Division** · Communications · 05/10/2024 · 05/24/2024 · **Type** · Full Time · **Hours** · 40 Per Week · **Wage** · $ $22.98 Per Hour · **Description** · **CUSTOMER SERVICE REPRESENTATIVE** · **WORCESTER 311** · **DEPARTM ...
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Bilingual Case Manager
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Assistant Dean of Students
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Worcester Polytechnic Institute Worcester, United States**JOB TITLE** · Assistant Dean of Students · **LOCATION** · Worcester · **DEPARTMENT NAME** · Student Affairs Division · **DIVISION NAME** · Worcester Polytechnic Institute - WPI · **JOB DESCRIPTION SUMMARY** · Collaborates with units across WPI to promote a culture of engagement ...
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Section 8 Program Assistant
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RCAP Solutions Worcester, United States**HCV (Section 8) Program Assistant** · **Worcester, MA** · The Section 8 Program Assistant provides support to a team of Program Representatives by performing a variety of administrative tasks in a team-oriented work environment. · **Responsibilities**: · - Organize and mail rec ...
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Administrative Assistant
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G9 Financial Millbury, United StatesJob Title: Administrative Assistant · Report To: Advisors · Job Status: Full-time · **Job Summary** · **Essential Duties and Responsibilities** · - Maintain an organized and efficient work station. · - Answer and direct incoming communications and visitors. · - Interact with clie ...
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Construction Representative
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Customer Support Representative - North Attleboro, United States - QBS, provider of Safety-Care
Description
Customer Success Representative
Location: North Attleboro, MA
Job Overview:
QBS is seeking a full-time Customer Success Representative to join our Customer Success team in our North Attleboro, MA office. Customer Success Representatives work in-office at our North Attleboro location Monday through Friday. As a Customer Success Representative at QBS, you will be responsible for providing exceptional customer service and support to our clients. You will serve as the main point of contact for our customers, addressing their questions, concerns, and inquiries. The successful candidate will promptly learn about the company's customer service policies and acquire knowledge that is vital for customer satisfaction. This role will work closely with the QBS training and sales teams to ensure our customer needs are met.
Responsibilities:
Requirements:
Requirements
Benefits
