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    Customer Service Specialist - Sarasota, United States - TEEMA

    TEEMA
    TEEMA Sarasota, United States

    3 weeks ago

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    Description

    Job DescriptionJob Description

    Position: Customer Service Specialist
    Type: Contract
    Duration: 9 months (with potential to convert to permanent)
    Location: Bradenton, FL (Onsite everyday)

    Pay Rate: $17/hour
    Shift: Monday - Friday, 9am - 5pm

    START DATE: February 5, 2024

    Description:

    Customer Service Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers' needs are met.

    Responsibilities:

    • Provide information or guidance to customers using a positive, empathetic and professional approach
    • Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
    • Develop and maintain product, process and technical knowledge related to services
    • Exhibit effective verbal and interpersonal communication skills tailored to the audience
    • Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
    • Other duties as assigned

    Qualifications:

    • High School Diploma or GED equivalent
    • 1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus
    • Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
    • Minimum of 30 words per minute typing skills
    • Strong interpersonal skills and ability to interact with varying personalities
    • Bi-lingual (Spanish) is a plus

    By applying to any TEEMA job on any portal implies entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company related information.

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