- Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
- Performing maintenance and repair on outside plant facilities
- Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
- Observing all safety rules and regulations
- Assisting other technical personnel in the performance of their duties when requested
- Actively supporting sales and marketing related activities
- Directing customer facing work and sales referrals
- High School diploma (or equivalent) or higher
- Ability to distinguish colors on facilities
- Ability to handle 28 footextension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.)
- Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
- Basic computer skills including MS Office applications
- Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes)
- Ability to work aloft (e.g. ladder)
- Ability to work outside in all weather conditions and at various hours of the day/night
- A valid driver's license and satisfactory driving record
- Positive and professional appearance and demeanor when communicating the company's products and services to our customers
- Accountability/dependability (on time and on load when scheduled and serve on call as needed)
- Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
- Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills)
- Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions
- Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
- Prior experience as a customer facing telecom operations technician
- Basic electricity training/certification or documented equivalent work experience
- ADSL installation/repair experience (self/full installs)
- A+/Net + Certified Required Soft Skills
- Brightspeed's Privacy Notice for California Residents
- Brightspeed's Privacy Notice
-
Service Technician
4 weeks ago
Groundworks Whiteland, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · Indiana Foundation Services , A Groundworks Company, specializes in helping homeowners with their foundation repair, basement waterproofing, crawl space encapsulation, and concrete needs. Our top pri ...
-
HVAC Service Technician
2 weeks ago
Summers Plumbing Heating & Cooling - Franklin Franklin, United StatesJob Description · Job DescriptionSummers Plumbing Heating & Cooling is looking to hire a full-time HVAC Service Technician to represent our company while going into our Franklin, IN clients' homes to service, repair, install, and propose HVAC equipment replacements while keeping ...
-
HVAC Service Technician
4 weeks ago
Johnson Comfort Franklin, United StatesJob Description · Job DescriptionHVAC Service Technician · Johnson Comfort is looking for a residential and commercial HVAC Service Technician to join our team. This individual will be responsible for diagnosing, repairing, and maintaining heating, ventilation, and air condition ...
-
Plumber / Residential Service Technician
2 weeks ago
Summers Plumbing Heating & Cooling - Franklin Franklin, United StatesJob Description · Job DescriptionSummers Plumbing Heating & Cooling of Franklin, IN is scouting a full-time Plumber / Residential Service Technician to join our team. Can you promptly respond to perform repairs and maintenance on residential plumbing systems? Are you prepared to ...
-
Service technician
3 weeks ago
Titan Industries Manilla, United StatesOur client is looking for a reliable service technician who will be responsible for the maintenance, upkeep, and repair of technical systems and machinery. Apply now · Here are your responsibilities as a service technician · Performing maintenance and upkeep on technical systems ...
-
Service technician
3 weeks ago
Infinity Enterprises Indianapolis, United StatesService Technician (w/m/d) · Our workshop has been in existence for 50 years in Würzburg and for over 40 years we have been a partner for the Mitsubishi brand. · Quality, safety and innovative technology, as well as the commitment and expertise of our employees, are the driving f ...
-
Service Technician
1 week ago
Bradley Hubler Chevrolet Indianapolis, United StatesBradley Hubler Chevrolet is offering a competitive compensation plan for the right person. · We understand the great demand for veterans in this industry. · Our Technicians enjoy a productive service lane with steady repeat customers, flexible hours and full benefits packages. · ...
-
Service Technician
2 weeks ago
Smart Care Indiana, United States Full timePRIMARY FUNCTION : · The Service Technician is responsible for the SERVICE, DIAGNOSTIC and REPAIR of refrigeration and HVAC systems. Primary area of concentration will include supermarkets, warehouse clubs, convenience stores, drug stores, food service and industrial accounts. · ...
-
Service technician: Cable technology
3 weeks ago
Apex Solutions Marion, United StatesWe are looking for motivated employees for over 500 different professions, all across Germany. Whether you are an experienced professional or just starting your career, we offer numerous entry and training opportunities. · We are currently seeking a Cable Technology Service Techn ...
-
Service Technician
4 days ago
Central Rent-A-Crane, Inc Fairland, United StatesJob Description · Job DescriptionService Technician & Mechanic – Crane, Aerial Lift & Heavy Duty Truck · Central Rent-A-Crane, Inc. · Fairland, IN 46126, · Position Summary · Central Rent-A-Crane, Inc. is seeking a Service Technician & Mechanic. Prefer local candidates or those ...
-
Service Technician
1 week ago
New Era Technology Indianapolis, IN, United States Full time: Great Benefits · Medical · Dental · Vision · 401K with a match · Generous PTO · New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delive ...
-
Service Technician
1 week ago
VineBrook Homes, LLC Indianapolis, United StatesRESIDENTIAL MAINTENANCE TECHNICIAN - PROPERTY MANAGEMENT · Company Vehicle Provided · Monday through Friday from 8:00am - 5:00pm with an on-call rotation · When you join VineBrook Homes, LLC. you join a diverse and growing team of talented professionals who are changing the prope ...
-
HVAC Service Technician
1 week ago
Peterman Brothers Greenwood, United StatesWhy Join the Peterman team? · Peterman Brothers is an Indiana-owned company, founded right here in central Indiana. Starting out in Pete Peterman's garage in 1986, we have grown to have over 600 employees within 6 locations across the state We've been on the Indy Star's Top Workp ...
-
Service Technician
2 weeks ago
Ingersoll Rand Indianapolis, IN, United States Full timeSchedule: Monday – Friday 7:30AM – 4:30 PM · Pay: Starts at $25/hr and can go up depending on experience · Position: Service Technician · Location: Goshen, IN · About Us · At Ingersoll Rand, we think and act like owners – of our business, our communities, our planet, and our ...
-
Field Service Technician
1 week ago
Truck Country Indianapolis, United States Full timeSummary: · The Mobile Technician will be responsible for completing repairs on engines and chassis products in the field. · Duties and Responsibilities: · Complete repairs on engines and chassis products in the field · Develop rich customer relations and ensure prompt and effic ...
-
General Service Technician
4 days ago
Midas - D&L Management Greenwood, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Employee discounts · Free uniforms · Opportunity for advancement · Paid time off · Training & development · Tuition assistance · Midas is seeking General Service Technicians for our Indianapolis-area locations. These ...
-
Automotive Service Technician
3 weeks ago
Kia of Carmel Indianapolis, United StatesThe Ed Napleton Automotive Group is looking for our next Automotive Service Technician. · This is an exciting opportunity in a growing, fast-paced industry. · Located at Napleton Kia of Carmel, the Automotive Service Technician will be responsible for vehicle repair and maintenan ...
-
Service Technician
4 weeks ago
LCS Heating & Cooling, LLC Indianapolis, United StatesJob Description · Job DescriptionBenefits:401(k) matching · Bonus based on performance · Company car · Company parties · Competitive salary · Employee discounts · Free uniforms · Health insurance · Opportunity for advancement · Paid time off · Profit sharing · Training & developm ...
-
Automotive Service Technician
4 weeks ago
Pls Financial Services, Inc. Indianapolis, United StatesOverview: · PLS: People. Location. Service · At PLS Auto, headquartered in Chicago, our mission is to deliver a top tier used car buying experience to our customers. Too often, people with challenged credit and finances must settle for lackluster service and frustrating results ...
-
Mobile Service Technician
4 weeks ago
Great Dane Indianapolis, United StatesOverview: · The Mobile Technician is responsible for performing all levels of troubleshooting and repair services of customer trailers, chassis, containers, and truck bodies at a customer site using a mobile service truck. This position has the possibility to work outdoors, in t ...
Customer Service Technician - Franklin, United States - BrightSpeed
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web
Job DescriptionBrightspeed is looking for a Customer Service Technician to join our team As a Customer Service Technician, you will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.
As a Customer Service Technician, you may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
As a Customer Service Technician your responsibilities will include:
WHAT IT TAKES TO CATCH OUR EYE
BONUS POINTS FOR:
This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a)requiredto join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free tochoosewhetherto join the union, but if you do join the union you would beobligatedto pay union dues
#LI-MB1
Additional InformationSalary ranges up to $64,000.
WHY JOIN US?
We aspire to contemporary ways of working.
At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices: