Director of EMR Systems - Melville - Always Compassionate Health

Description

Title: Director of EMR System & Workflow Optimization

Reports To: Vice President of Enterprise Platforms & IT

Supervises: N/A

Location: Melville

About Always Compassionate Health

Always Compassionate Health is seeking a Director of EMR System & Workflow Optimization to own, optimize, and scale the organization's use of AlayaCare across all service lines. This role is responsible for ensuring the EMR is configured to support real operational workflows, not work around them.

The Director will serve as the bridge between operations, clinical leadership, finance, compliance, and technology, translating business requirements into system design, automation, and measurable efficiency gains. This role is critical to reducing manual work, improving data integrity, ensuring regulatory compliance, and enabling growth without administrative bloat.

Key Responsibilities

· Own and serve as the system lead for AlayaCare across all service lines, ensuring the EMR is configured to support real operational workflows and not workarounds

· Act as the primary liaison between operations, clinical leadership, finance, compliance, HR, and technology to translate business needs into EMR design and automation

· Map current-state and future-state workflows across intake, referrals, authorizations, staffing, scheduling, nursing documentation, aide supervision, billing, payroll, and reporting

· Redesign workflows to eliminate manual processes, duplication, bottlenecks, and inconsistent practices across offices and service lines

· Configure and maintain forms, documentation templates, task flows, alerts, visit verification rules, and system controls within AlayaCare

· Establish and enforce EMR governance standards, including change control, configuration discipline, and documentation standards

· Prevent ad-hoc customization that creates downstream operational, billing, or compliance risk

· Optimize mobile workflows for field staff to improve documentation timeliness, accuracy, and completion rates

· Ensure EMR data integrity and consistency to support billing, payroll, productivity tracking, and leadership reporting

· Partner with Finance and Revenue Cycle teams to align EMR workflows with authorization requirements, billing rules, and payer expectations

· Build and maintain standardized dashboards and reports that provide leadership with clear visibility into operations, productivity, utilization, and compliance

· Ensure EMR workflows support NY DOH regulations, LHCSA requirements, Medicaid and MLTC documentation standards, and payer audit readiness

· Lead EMR-related audit preparation, corrective action planning, and remediation efforts

· Develop and deliver role-based EMR training programs for intake teams, schedulers, nurses, aides, billing staff, and administrators

· Drive adoption and accountability by addressing improper system use, incomplete documentation, and reliance on manual workarounds

· Partner with AlayaCare support, implementation teams, and vendors to resolve issues, deploy enhancements, and optimize system performance

· Serve as the escalation point for complex EMR issues impacting patient care, operations, billing, or compliance

· Lead cross-functional working sessions to resolve workflow breakdowns and implement sustainable system solutions

· Support organizational growth by ensuring EMR scalability, standardization, and readiness for new service lines, offices, or acquisitions

· Monitor system performance, user behavior, and workflow adherence to identify improvement opportunities and risk areas

· Establish success metrics and track progress against efficiency, compliance, and productivity goals tied to EMR optimization

· Provide executive leadership with clear recommendations, data-driven insights, and implementation plans related to system and workflow improvements

Education

· Bachelor's degree required in Healthcare Administration, Health Information Management, Nursing, Information Systems, Business, Operations Management, or a related field or an equivalent combination of education and relevant experience

· Advanced degree (Master's in Healthcare Administration, Business Administration, Health Informatics, Nursing, or related field) preferred but not required

· Formal training or demonstrated expertise in EMR systems, healthcare workflows, or process improvement strongly preferred

Experience

· Minimum of 7 years of progressive experience in healthcare operations, EMR/EHR optimization, clinical systems, or workflow redesign within a regulated healthcare environment

· Hands-on experience owning, configuring, and optimizing an enterprise EMR system, preferably AlayaCare, across multiple departments or service lines

· Demonstrated experience redesigning end-to-end workflows spanning intake, referrals, authorizations, staffing, scheduling, clinical documentation, billing, payroll, and reporting

· Proven ability to translate operational, clinical, financial, and compliance requirements into system configuration and automation

· Experience leading cross-functional initiatives involving clinical leadership, operations, finance, compliance, HR, and technology teams

· Direct experience supporting home care, LHCSA, MLTC, Medicaid, Medicare, or similar highly regulated healthcare service models

· Experience improving documentation timeliness, accuracy, and completeness through system design rather than manual enforcement

· Demonstrated success reducing manual processes, workarounds, and operational inefficiencies through EMR optimization

· Experience aligning EMR workflows with billing, authorization, and revenue cycle requirements to reduce delays and denials

· Experience supporting audit readiness, regulatory surveys, and payer audits through system controls and documentation standards

· Experience developing and delivering role-based EMR training programs and driving user adoption across diverse teams

· Experience establishing system governance, change management, and configuration control in a growing or multi-site organization

· Ability to analyze system data and reporting outputs to identify operational risks, performance gaps, and improvement opportunities

· Experience partnering with EMR vendors and external technology partners to resolve issues and implement enhancements

· Demonstrated ability to manage complex priorities, competing stakeholders, and change in a fast-paced, high-growth environment

· Experience presenting recommendations, data, and implementation plans to executive leadership

Always Compassionate Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Always Compassionate Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, creed, national, social or ethnic origin, political viewpoint, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, protected veteran status, citizenship status when otherwise legally able to work, or any other status protected by the laws or regulations in the locations where we operate