Front Desk Associate - Buffalo Grove, United States - Medovate LLC

Description

We are looking for a Front Desk Associate to serve as our patients first point of contact and manage the front end of our office.

If you have a knack for customer service, experience in the health field, and excellent organizational skills, we would like to meet you.

Ultimately, we are looking for a friendly individual who is honest, humble, willing to learn, loves hospitality, and is a team player that is willing to ask for help.

• Perform all checkin, checkout and professional greetings for patients
• Direct appointment scheduling to optimize both provider availability and patient satisfaction
• Answer patient questions and providing assistance when necessary
• Distribute forms and paperwork to patients, ensuring all information is correct
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Maintains business office inventory and equipment by checking stock to determine inventory level, and scheduling equipment service and repairs

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate any scheduling difficulties
• Technological skills such as google apps, EHR proficiency and computer/scheduling programs
• Interpersonal skills to interact positively with patients who may be upset or stressed

• High School Diploma/GED required
• 12 years of customer service experience required, 1 year of clerical experience in a medical office preferred

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Clinic
• Private practice
• Telehealth

• Dermatology
• Surgery

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

• High school or equivalent (preferred)

• Customer service: 3 years (preferred)
• Medical receptionist: 3 years (preferred)
• EHR systems: 3 years (preferred)