Finance Intake Manager - Waltham, United States - Thermo Fisher Scientific

Mark Lane

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Mark Lane

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Description
Manage intake log of customer requests to ensure right owners are assigned and requests are closed on-time using Service Now

  • Facilitate decision and prioritization discussions of customer requests, balancing value to business, cost to implement and resources constraints; document key decisions and manage communications to key stakeholders
  • Address simple customer issues (training, user access, defects) that don't require technical solutioning
  • Manage user access for dashboards / platforms of AIG FP&A
  • Cover for other Business Services functions and get involved into finance projects as needed
  • Explore Location

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