Finance Intake Manager - Waltham, United States - Thermo Fisher Scientific
Description
Manage intake log of customer requests to ensure right owners are assigned and requests are closed on-time using Service Now- Facilitate decision and prioritization discussions of customer requests, balancing value to business, cost to implement and resources constraints; document key decisions and manage communications to key stakeholders
- Address simple customer issues (training, user access, defects) that don't require technical solutioning
- Manage user access for dashboards / platforms of AIG FP&A
- Cover for other Business Services functions and get involved into finance projects as needed
- Explore Location
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