- Provides leadership and direction for project and program management staff, client and project management support, and leadership to high-quality client delivery-an oversight for 50+ resources.
- Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status.
- Ensures that risks and issues identified are driven to closure. Serves as an initial escalation point within the business unit for issues escalated by the project teams.
- Implements cross-project/cross-organization reporting. Develops standards and drives implementation of consistent project-level reporting among PMs.
- Mentors and coaches Business Unit Project and Program Managers, assisting with HR issues, recruiting, and career progression.
- Provide overall financial management for task orders to maintain and grow profitability.
- Develop and maintain existing customer relationships to foster program growth.
- Provide management and leadership on support services, including IT infrastructure, network engineering, systems administration, call center, desk-side Support, systems security, and software applications.
- Plan, initiate, and manage information technology (IT) projects.
- Lead and guide the work of technical staff.
- Serve as liaison between business and technical aspects of projects.
- Plan project stages and assess business implications for each stage.
- Monitor progress to ensure deadlines, standards, and cost targets are met.
- Travel as required (estimated at 10%)
- Ten (10) or more years as a Program Manager within the Federal Government,
- Bachelor's Degree in a technical field (i.e., Computer Science / Information Systems)
- Must be local to Washington, DC.
- Six (6) or more years managing and leading Enterprise Service Desk teams utilizing Agile and ITIL methodologies.
- Project Management Institute (PMI) Project Management Professional certification
- Managed a team of over 50+ IT professionals.
- ITIL 4 certification
- Help Desk Institute (HDI) Certification - Support Center Manager
- We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
- We are committed to our customers by driving and sustaining Service Delivery Excellence
- We are committed to give back to our Community, help others and make the world a better place for our next generation
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Program Manager - Washington, United States - ActioNet
Description
ActioNet is looking for a Program Manager with an Active Public Trust Clearance. The primary location is Washington, DC, with regional offices that require support.
In this role, you will deliver the services identified in the contract and be the main Point of Contact (POC) for the services and deliverables provided under the contract. You will also ensure cohesiveness between all Tiers, develop and execute process improvements, and ensure high levels of customer satisfaction. The right candidate will work well with a team, exhibit excellent customer service skills, and be self-motivated, seeking ways to improve the environment.
Responsibilities
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
What's in It For You?
As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience,and career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
