Service Coordinator - Modesto, United States - OWL Services

OWL Services

Verified Company

Modesto, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services' companies have received numerous awards over the years for exemplary customer service.

Most recently it was the recipient of EVgo's Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

The Role
We are looking for a detail-oriented and well-organized Service Coordinator.

The Service Coordinator is responsible for providing outstanding customer service to current and new customers, managing customer requests, maintaining and updating data, and response time compliance and dispatching technicians.

This is an opportunity for a long-term position and to join a growing company.

Responsibilities

Coordinating customer calls (program coordination/larger scope or volumes/scheduling/parts) '
Tracking and setup of technician training and certifications
Project management
Scheduling inspections
Customer setup
Report monitoring for open calls.
Creating oncall schedules
Database management
Data entry/manufacturer's warranty tracking
Other duties as assigned.

Requirements and Skills

Excellent customer service required.
Typing speed and accuracy
IT proficiency required.
High accuracy with data entry skills required.
Experience in an administrative role required.
Able to work in a highpaced environment.

Compensation and Benefits

10 Paid Holidays
Flexible Time Off
401(k) Company Match
Health, Dental, and Vision Insurance
HSA and FSA
Disability & Occupational Accident Insurance
Company-Paid Life Insurance Policy
Employee Assistance Program (EAP)
Worldclass paid training program for you to learn the skills for long term career success.

Requisition # 2403