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    Overnight Front Desk Agent-The Whitby Hotel - New York, United States - Crosby Hotel LLC

    Crosby Hotel LLC
    Crosby Hotel LLC New York, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionThe primary role of the Front of House Agent is to provide exceptional service for every guest while: Greeting, receiving, welcoming and registering guests, maintaining accounts and handling inquiries, and undertaking cashiering and switchboard. Being an exceptional team player, this candidate would also possess excellent interpersonal skills, great attention to detail, and is driven by delivering inspirational service.

    MAIN DUTIES:

    • Ensure all guests and patrons are warmly greeted upon entering and departing the hotel
    • Check-in/check-out hotel guests efficiently while extending the highest level of hospitality
    • Communicate and appropriately action all complaints/queries, while also informing the Front Office Manager and Duty Manager when applicable
    • Ensure integrity of billing and cash handling
    • Maintain the correct confidentiality of hotel guest information and records.
    • Cover reservations when required
    • Carry out a daily in-house guest reservation and correspondence audit
    • Maintain a high level of communication between the Front Office and all other departments
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    Bell Person at The Whitby Hotel

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