Patient Services Coordinator Ii - Morton Grove, United States - Illinois Bone and Joint Institute LLC

Illinois Bone and Joint Institute LLC
Illinois Bone and Joint Institute LLC
Verified Company
Morton Grove, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
:


Summary


The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams.

This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.


Responsibilities

  • Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Answering general inquiries
  • Appointment scheduling
  • Phone reception, patient triage, and escalation to appropriate staff
  • Registration/preregistration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
  • Preparing paperwork to facilitate efficient operation and excellent customer service
  • Check in/out procedures
  • Patient chart management
  • Collection/posting of patient responsibility payments (including copays and deductibles)
  • Insurance verification and Referral management as required
  • Assist in training staff and mentoring new employees within department
  • Maintains clean and safe work environment
  • Other office duties as assigned

Requirements:


Requirements:

-
Education:


  • High school diploma or equivalent required
  • Associates degree preferred (healthcare concentration field a plus)
-
Experience:


  • Minimum three years experience in customer service role required (medical office experience is a plus)
  • Minimum 1 year in a patient services related role required
  • EHR experience with Epic experience preferred
-
Skills:


  • Knowledge in medical terminology preferred
  • Ability to handle highly confidential, sensitive and nonroutine information
  • Familiarity with scheduling and rearranging appointments
  • Insurance payer and eligibility knowledge
  • Must be a team player
  • Able to work in a fastpaced environment and have a flexible schedule as needed
  • Neat, professional appearance
  • Strong written and verbal communication skills
  • Results oriented with concern for appropriate process.
  • Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Physical/Mental Demands

  • Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
  • Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.

Environmental/Working Conditions

  • Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
  • Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
  • Work may be stressful at times.
  • Contact may involve dealing with angry or upset people.
**This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.
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