Training Officer - New York, United States - Metropolitan Transportation Authority

Metropolitan Transportation Authority

Verified Company

New York, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description
POSTING NO.

7401

JOB TITLE:
Training Officer - Safety

DEPT/DIV:
Operations Support and Organizational Resiliency

WORK LOCATION:
Grand Central Station

FULL/PART-TIME

FULL

SALARY RANGE:
$94,906.00-$124,564.13

DEADLINE:
Until Filled

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

Opening:
MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation.

MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities to its employees.

Position Objective:
This position is responsible for delivering training to new hires and incumbent employees.

Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue the program, and approval of program completion.

Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities.

Supporting and/or conducting training program development work as required. Performing peer review activities.

Responsibilities:

Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and nontechnical training as required.
Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate in performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance, and coordinate with client department(s).
Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and teamteach with new Training Officers to facilitate their development as fully qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When teamteaching with fully qualified Training Officers, provide regular peertopeer feedback.
Participate in the establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.
Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.

Required Knowledge/Skills/Abilities:

Knowledge of:

General training and development techniques and practices.

Ability to:

Deliver training in a classroom and field setting.
Achieve appropriate qualifications as a trainer.
Model and communicate safe practices in all aspects of work.
Proactively identify and correct unsafe conditions and work practices.
Manage daytoday activities of trainees.
Build a foundation of communication and partnership.
Change priorities while meeting deadlines.
Keep current with business trends, rules/regulations, and the training implications.

Demonstrated:

Focus on/practice of safety
Strong leadership skills with the ability to motivate and foster teamwork.
Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills.
Ability to work with mínimal supervision.
Appropriate focus on internal and external customers.

Must have:

Ability to work various shifts and locations to support operations 24 hours/7days a week.
Valid Driver's License

The following is/are preferred:

Ability to:

Design, develop, implement, facilitate, evaluate, and measure training and development activities.
Analyze performance problems and implement solutions.
Deliver effective and efficient training processes and services tailored to unique business needs.

Required Education and Experie