- Lead optimization, configuration, and integration of Cisco/WebEx Contact Center with Salesforce Service Cloud to improve routing, case management, reporting,
- Serve as the primary business owner for contact-center technology and ensure system performance,
- Identify system gaps and workflow friction points;
- Developing workforce planning models using call email EDI web-interaction data.
-
Wavespire is seeking a Sr. Analyst, Contact Centre Customer Success to optimize and redesign their current contact center systems, improve reporting and analytics, and fully leverage their investment in CX technology. · Support and guide ongoing contact center system upgrades. · ...
Aurora1 month ago
-
The Sr. Analyst, Contact Center supports the Customer Success organization by optimizing contact-center systems, · strengthening telephony and Salesforce integration, · and improving operational performance through data-driven insights. · ...
Aurora, IL1 month ago
-
The Sr. Analyst, Contact Center supports the Customer Success organization by optimizing contact-center systems, · strengthening telephony and Salesforce integration, · and improving operational performance through data-driven insights.7+ years in a B2B2C Customer Contact Center ...
Aurora, IL1 month ago
-
The Sr. Analyst Contact Center supports the Customer Success organization by optimizing contact-center systems. · ...
Aurora $88,000 - $110,000 (USD) Full time1 month ago
-
The Sr. Analyst Contact Center supports the Customer Success organization by optimizing contact-center systems. · Strengthen telephony and Salesforce integration, · Improve operational performance through data-driven insights. · ...
Aurora $88,000 - $110,000 (USD)1 month ago
-
We are seeking a Contact Center Representative to join our team assisting members with inquiries resolving issues promoting products services that meet their needs delivering outstanding service aligned with organizational service promises meeting established sales service goals ...
Naperville $20 - $21 (USD) Freelance1 month ago
-
This role is responsible for leading the optimization and integration of contact center technology with Salesforce Service Cloud. · Lead the optimization, configuration, and integration of Cisco/WebEx Contact Center with Salesforce Service Cloud. · Act as the primary business own ...
Aurora1 month ago
-
TEKsystems is looking to hire a Customer Support Representative to work on-site at a credit union in the Naperville area. · ...
Naperville3 weeks ago
-
+Job summary · The Customer Service Data Analyst is responsible for producing daily, time-sensitive reports and transforming data from multiple systems into actionable insights.+Run daily reports using established tools and processes with strict deadlines · Extract, consolidate, ...
Aurora Part time1 month ago
-
The primary responsibility of the Member Contact Center Representative is to act as liaison between IMRF and its customers (members, annuitants, and beneficiaries) to foster interactive, informed and collaborative working relationships by providing excellent customer service. · ...
Elmhurst $53,369 - $56,571 (USD) Full time1 month ago
-
TruGreen is committed to providing personalized attention for our associates. · We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. · Motivates and leads a team of associates to achieve optimal p ...
Crestwood $50,400 - $84,000 (USD) Full time3 weeks ago
-
We're looking for a Contact Center Representative to be the welcoming voice of HACU-the first point of contact and a lasting impression for our valued members. · We're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Health ...
Lisle, IL1 month ago
-
Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union · Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial inst ...
Lisle $23.21 - $27.85 (USD)3 days ago
-
The primary responsibility of the Member Contact Center Representative is to act as liaison between IMRF and its customers (members, annuitants, and beneficiaries) to foster interactive informed and collaborative working relationships by providing excellent customer service.The C ...
Oak Brook, IL1 month ago
-
We are hiring a Contact Center Service Representative to perform call center functions for company owned franchise operations. · Under the direction of the Contact Center Service Manager, performs call center functions for company owned franchise operations; answering service que ...
Plainfield, IL Full time2 months ago
-
Who We Are · Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving nearly 2 ...
Naperville $55,000 - $73,000 (USD)2 weeks ago
-
We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fifth year in a row The Top Workplaces explore how organizations create and sustain a positive and productive work culture.A great cultur ...
Lombard $19.78 - $24.73 (USD) Full time3 weeks ago
-
The Trainer partners with the Training Manager, Instructional Designers, and business leaders to deliver effective training based on the organization's training development strategy. This role will model the vision, values, and mission of Oncourse Home Solutions. · ...
Naperville $55,000 - $73,920 (USD)1 month ago
-
We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the fifth year in a row The Top Workplaces explore how organizations create and sustain a positive and productive work culture A great cultur ...
Lombard, IL3 weeks ago
-
Contact Center Sales and Service Advocate – Naperville(Onsite) · LaSalle Network is hiring a Contact Center Sales and Service Advocate for a fast-growing organization near Aurora that is expanding its sales and customer engagement team. This onsite opportunity is ideal for someon ...
Naperville2 days ago
-
The Access Management Agent I serves as the first point of care for patients and referral partners delivering an exceptional warm and empathetic experience on every interaction. · ...
Downers Grove $17.50 - $22.74 (USD) Full time1 month ago
Sr. Analyst, Contact Center - Aurora - Sonova AG
Description
Job Title: Sr. Analyst, Contact Center
The Sr. Analyst, Contact Center supports the Customer Success organization by optimizing contact-center systems, strengthening telephony and Salesforce integration, and improving operational performance through data-driven insights.
Responsibilities Include:
-
Contact Center Analyst
Only for registered members Aurora
-
Sr. Analyst, Contact Center
Only for registered members Aurora, IL
-
Sr. Analyst, Contact Center
Only for registered members Aurora, IL
-
Sr. Analyst, Contact Center
Full time Only for registered members Aurora
-
Sr. Analyst, Contact Center
Only for registered members Aurora
-
Contact Center Representative
Freelance Only for registered members Naperville
-
Senior Analyst, Contact Center Services
Only for registered members Aurora
-
Contact Center Representative
Only for registered members Naperville
-
Part Time Contact Center Data Analyst
Part time Only for registered members Aurora
-
Contact Center Representative
Full time Only for registered members Elmhurst
-
Contact Center Supervisor
Full time Only for registered members Crestwood
-
Contact Center Representative
Only for registered members Lisle, IL
-
Contact Center Representative
Only for registered members Lisle
-
Contact Center Representative
Only for registered members Oak Brook, IL
-
Contact Center Service Representative
Full time Only for registered members Plainfield, IL
-
Trainer - Contact Center Team
Only for registered members Naperville
-
Contact Center Representative
Full time Only for registered members Lombard
-
Trainer - Contact Center Team
Only for registered members Naperville
-
Contact Center Representative
Only for registered members Lombard, IL
-
Contact Center Sales and Service Advocate
Only for registered members Naperville
-
Contact Center Agent I
Full time Only for registered members Downers Grove
