Quality Assurance Specialist Phoenix, Az - Avenue5 Residential, LLC

Avenue5 Residential, LLC

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The pay for this position is $80,000 per year.

Avenue5 is growing, and we are in search of a quality assurance specialist to join our dynamic team of Fivers

Summary of Responsibilities

The quality assurance specialist is responsible for observing, measuring, and documenting all areas of property performance, including leasing, compliance, cash controls, financial reporting, maintenance, marketing and other areas of property operations.

This role is instrumental in documenting a property's performance in accordance with standards approved by Avenue5.

Primary Responsibilities and Objectives

Provide guidance, mentorship, support for new associates, including property managers and regional leaders
Provide constructive feedback to associates and their supervisors regarding performance and/or property operations
Confidently be a single point of contact for Avenue5 associates when questions arise for properties within their assigned region
Arrange and manage own travel and related expenses per Avenue5 and departmental guidelines
Participate in calls and meetings internally, as well as other departmental calls related to quality assurance
Review internal KPIs and reporting to identify and red flags prior to the physical inspection of the property
Meet monthly expectations for number of quality assurance audits
Conducts biannual site inspections to observe property condition
Complete assigned Salesforce Quality Assurance record
Full knowledge of Avenue5 P&Ps as a measurement for QA scoring
Fair and objective scoring that meets predetermined criteria
Complete quality assurance checklist and assign follow up tasks that need completing, including critical items
Upon supervisor approval, submit quality assurance report card to the property's operational leadership
Prepare communication for regional leaders and onsite teams
Introduce Avenue5 policies, procedures, and cultured to new properties and associates
Identify property needs that may not be noted on a checklist or assigned task when on integrations or property support assignments
Stay up to date with curriculum, platform, and company policy changes
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks
Relay technical concerns with adequate detail, quickly and accurately
Thorough understanding of Avenue5 policies and practices for communications, office and property operations, leasing and marketing, systems, reporting, affordable, risk management, etc., as they relate to the property assignment
Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal fair housing requirements
Maintain a climate in which associates want to do their best by leading and communicating Avenue5 core beliefs with associates and providing coaching and development
Communicate any concerns to the appropriate parties
Perform other tasks as assigned

Education and Experience

High school diploma is required. Bachelor's degree is preferred.
Three to five years of property management experience is required
Two to three years of direct management experience is required
Prior experience in Salesforce, Yardi Voyager, RentCafé, RealPage, OneSite or other equivalent systems is preferred

Skills and Requirements

Ability to work independently, under mínimal to moderate supervision, and prioritize effectively in a fastpaced environment with a strong sense of urgency.
Sensitivity to confidential matters is required
Strong interpersonal skills to communicate with others effectively and sensitively, including residents, clients, and all levels of management
Must possess strong leadership, management, and delegation skills
Ability to make immediate decisions to resolve problems
Ability to display good judgement when unpredictable situations arise
Ability to tolerate stressful situations
Ability to cope with, and defuse situations, involving angry or difficult people
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Capability to read, comprehend and converse in English
Excellent written and verbal communication skills
Strong organizational and timemanagement skills
Must always maintain a professional demeanor and appearance, promoting the same to associates
Must maintain a valid driver's license, clean driving record and current auto insurance
Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling

Required to maintain a regular schedule which may require working outside of business hours, weekends, and nontraditional holidays
Ability to travel as required (75% 85%)
This is a roving position which will require frequent travel that