Server - Lancaster, United States - ONE Hospitality

ONE Hospitality

Verified Company

Lancaster, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Server, you are responsible for providing exceptional customer service and ensuring a memorable dining experience for guests. Your role involves taking orders, delivering food and beverages promptly, and maintaining a clean and organized dining environment.

With a focus on professionalism and attentiveness, you contribute to the overall success of the restaurant by fostering positive interactions and exceeding guest expectations.

Key Responsibilities:

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Greeting and Seating Guests: Welcome guests with a warm and friendly demeanor, escort them to their tables, and provide menus. Assist with seating arrangements and accommodate special requests to ensure guest satisfaction.
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Taking Orders: Take accurate food and beverage orders from guests, ensuring clarity and attention to detail. Provide recommendations and answer any questions regarding menu items, specials, and dietary restrictions.
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Delivering Orders: Serve food and beverages promptly and accurately to guests, following established service standards. Ensure orders are complete, properly prepared, and presented in an appealing manner.
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Checking Back: Check back with guests periodically to ensure satisfaction with their meals and address any concerns or requests promptly. Monitor tables for refill needs, additional orders, or other guest needs.
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Upselling and Promotion: Promote special menu items, beverages, and desserts to guests, utilizing product knowledge and suggestive selling techniques. Encourage guests to try new items and enhance their dining experience.
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Maintaining Cleanliness: Maintain cleanliness and organization in the dining area, including clearing and resetting tables, replenishing supplies, and tidying up as needed. Assist with cleaning tasks and side work to ensure a clean and inviting atmosphere.
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Processing Payments: Accurately process guest payments, including cash, credit cards, and gift certificates. Handle transactions efficiently and provide receipts to guests in a timely manner. Balance cash register at the end of each shift and reconcile any discrepancies.
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Collaborating with Team: Work collaboratively with kitchen staff, bartenders, and other servers to ensure smooth service and efficient operations. Communicate effectively with team members to coordinate orders and address guest needs.
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Following Safety and Hygiene Standards: Adhere to all health and safety regulations, including proper food handling and sanitation practices. Maintain a clean and safe work environment for yourself, colleagues, and guests.
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Providing Excellent Customer Service: Strive to exceed guest expectations by providing attentive service, anticipating needs, and resolving any issues or complaints professionally and courteously.

Qualifications:

Previous experience in a similar role is preferred but not required
Strong interpersonal and communication skills
Ability to multitask and work efficiently in a fastpaced environment
Positive attitude and customerfocused mindset
Professional appearance and demeanor
Knowledge of food and beverage offerings and menu items

As a Server, you play a vital role in delivering exceptional service and creating a positive dining experience for guests.

Your attention to detail, friendly demeanor, and teamwork contribute to the overall success of the restaurant.

If you enjoy interacting with people, thrive in a dynamic environment, and are committed to providing excellent customer service, we invite you to join our team and be a part of our hospitality family.