- Oversee and train associates on professional, efficient, and exceptional client service (lead by example), to include client education about wellness plans, preventive care, pet health needs, wellness services, marketing campaigns, and other related information; effectively resolve client issues.
- Be considered an active team member-- helping with day-to-day operations as well as administrative tasks.
- Follow all Pet Paradise protocols and practices and be responsible for ensuring associates achieve practice priorities while building our culture and brand.
- Direct, lead and mentor the paraprofessional staff to realize their full professional potential and deliver outstanding, high quality medical care, client service and business results.
- Effectively create and maintain paraprofessional schedules and work with Chief of Staff to schedule associates to meet client needs according to Pet Paradise guidelines, while proactively planning time off and CE scheduling.
- Act as communications liaison, including holding routine wellness clinic team meetings, sharing business information and messaging to all wellness associates, ensuring they remain informed, engaged and have opportunities to provide feedback.
- Provide inspirational leadership to the team by creating a positive professional relationship with the Chief of Staff, Pet Paradise associates, veterinary partners, clients, field leadership and corporate.
- Develop annual planning, budgeting and wellness productivity levels for the wellness clinic in partnership with the Chief of Staff, field leadership and corporate.
- Manage and drive consistent revenue growth and profitability improvements in the wellness clinic. Monitor all financial and operational metrics ensuring deviations from plan are addressed timely and appropriately.
- Manage daily operations of wellness clinic to deliver consistent performance in wellness plan growth, market penetration and client and associate retention. Manage overall labor costs while ensuring appropriate scheduling/staffing during all operating hours.
- Use proven methods to promote wellness clinic and Pet Paradise growth.
- Responsible for cost containment, cash control/banking, loss prevention, office and medical supply ordering, and inventory management, maintaining acceptable wellness audit scores.
- Provide leadership to other area wellness clinics as needed throughout the market as they become operational.
- Ensure compliance with all practice policies and procedures and with all local, state and federal laws.
- Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
- Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)
- Pet Paradise experience and/or previous experience as a Practice Manager in veterinary medicine preferred.
- Veterinary technician certification, licensure, and experience preferred.
- Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification preferred
- Availability to work flexible schedules based on business needs, to include weekends and some holidays.
- Scholarships for Veterinary Technician certifications
- Bring your pet to work with complimentary pet day camp
- 30 days of complimentary pet boarding (non-holiday)
- Discounted veterinary care and wellness plans for your pet
- On-demand pay with DailyPay
- Dog/Cat adoption assistance
- Medical, Dental and Vision insurance (full-time status)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) plans (full-time status)
- Supplemental coverage options
- 401(k) retirement plan with Company Match
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Fitness reimbursement
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Description
At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends.
Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.
As Veterinary Practice Manager, you will:
