Remote Client Coordinator - Norwood, United States - MES Solutions, Inc.

Description

Overview:
Are you looking for a role where you can work from the comfort of your home?

If you are an organized person, have great customer service skills, and are interested in making the leap from medical office to a corporate environment (but don't worry, you'll still be plugging away in the healthcare space), then this job may be the one for you.

MES is seeking a hardworking, customer service-focused professional to fill this
Remote Client Coordinator role.

This person is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client.

This position performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.

This role is a full time position with a standard work schedule
Monday-Friday, M-F from 7am-3:30pm EST and rotate 1 Saturday and 1 Sunday every 12 weeks.**
Responsibilities:

• Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
• Maintains daily contact with the QA department regarding workflow and pending report status.
• Files and archives open and closed cases.
• Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Appropriately directs calls to other departments as needed.
• Assists in resolution of customer complaints and quality assurance issues as needed.
• When necessary, notifies management of any report issues or concerns.
• Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Qualifications:
High school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience.

• Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
• Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.
• Must be a qualified typist with a minimum of 40 W.P.M
• Must be able to operate a general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must possess excellent skills in English usage, grammar, punctuation and style.
• Ability to follow instructions and respond to upper managements' directions accurately.
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.


MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans