Senior Manager, Talent Development - United States
10 hours ago
Job description
DescriptionThe Senior Manager, Talent Development & Delivery, is responsible for defining and leading the talent development strategy and operating model for operational and frontline functions across Delta Dental. This role supports enterprise performance and workforce readiness by overseeing development programs that build critical skills, enhance service quality, and prepare employees for current and future demands in a remote, multi-campus environment. The Senior Manager partners with senior operational leaders and the People Org to assess capability needs, allocate resources, measure impact, and evolve development solutions at scale.
Responsibilities
- 8+ years w/Bachelor's degree; 1+ years supervisory/management
- Experience supporting development in Contact Center or high-volume service/operations environments strongly preferred. Degree in I/O Psychology, OD, HR, Learning Sciences, or MBA preferred. Certifications: ATD CPTD/APTD, ICF coaching, change (e.g., Prosci), psychometric tools, or similar.
- Expertise in talent and workforce development, adult learning, and operational capability building
- Ability to design development solutions for hourly roles, frontline staff, and high volume operational functions
- Strong skill in onboarding and new hire program design, particularly for Contact Center or service centric environments
- Proficiency in blended learning (experiential, coaching/social, digital, formal learning) and methodologies
- Strong facilitation and coaching abilities
- Data fluency to measure learning impact and link programs to operational performance outcomes
- Ability to influence senior leaders and collaborate across HR, operations, and cross functional teams
- Proficiency with LMS/LXP platforms, virtual training tools, and analytics dashboards
- Ability to lead and develop high performing talent development teams in a dispersed environment volume operational functions hire program design, particularly for Contact Center or service centric environments
- 70/20/10 methodologies functional teams performing talent development teams in a dispersed environment
Licenses
• Certified Professional in Learning and Performance (CPLP). Preferred
• Certified Hogan Assessor or Coach, International Coach Federation. Preferred
Base Pay Information
The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 23. $107,464 - $232,906
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