A Technical Support Engineer is a professional who provides assistance and troubleshooting for technical issues related to a product or service - Northlakes, United States - NovaWorks Solutions

NovaWorks Solutions
NovaWorks Solutions
Verified Company
Northlakes, United States

3 days ago

Savannah Johnson

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Savannah Johnson

beBee Recruiter
Description

With tailor-made solutions for smooth virtual communication and collaboration (UCC), we provide answers to the current and future challenges of global companies. Our absolute specialty is the industry of the hour, video communication. To strengthen our team in Kronberg, we are looking for an employee for the service line in the field of video and unified communication (m/f/d). Are you curious? With offices in Kronberg/Taunus and Munich, Berlin, Balingen, Zurich, and Geneva, we count many well-known companies among our customers.

What to expect

  • First point of contact for internal and external customers
  • 1st and 2nd level customer support for video conferencing and unified communication topics
  • Conducting error analyses and responsible for meeting agreed SLAs
  • Diagnosing technical problems and developing solutions
  • Close contact with manufacturers and handling technical customer inquiries

What you bring

  • Completed technical apprenticeship or comparable education
  • Good German and English skills, additional languages are an advantage
  • Good knowledge in the network area
  • Ideally experience in the video conferencing or media technology sector
  • Experience with Microsoft SfB/Teams and Poly infrastructure is an advantage
  • You are proactive, customer
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