Practice Manager - Tucson, United States - Integrative Emergency Services

Integrative Emergency Services

Verified Company

Tucson, United States

1 hour ago

Posted by:

Mark Lane

beBee recruiter

Description

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ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.

Clinic Development

Assist IES Outpatient Services Manager on project plan assignments to Implement new practices.
Liaison with local services to establish clinic accounts and route through proper corporate systems, included but not limited to: Utilities, Waste Services, Signage, Property Management, Security, and Landlord.
Liaison with local vendors/partners to establish clinic accounts and route through proper corporate systems, including but not limited to: Labs, Imaging, Call Service, Janitorial, Clinic Supplies, etc.
Arrange installations and contractor services.
Assist IES Outpatient Services Manager to submit for licenses and certifications needed, including but not limited to: CLIA Waiver, Certificate of Occupancy, Certificate of Insurance, X-Ray Certification, etc.
Assist with EMR implementations and integrations.

Practice Management - Personnel Support & Leadership

Lead by example, fully immersed in customer service and clinical workflow with extremely high emphasis on customer service and peer support while keeping in line with best practices.
Communicates new/existing strategies for new and pending improvements.
Cover shifts as front office or clinical support when in office.
Ability to process front office responsibilities when working in that position to include but aren't limited to:
Answering phones.
Assisting patients with billing questions.
Processing insurance for eligibility.
Collecting patients.
Demographics input.
Processing payments.
Scheduling appointments and walkins.
Balancing daily business transactions.
Obtaining prior authorizations.
Requests for records.
Ability to support clinicians as a certified medical assistant or greater when working that position:
Take and records patient vitals.
Reviews and documents medications, medical history, relevant family history, allergies, and problem list reasons for treatment.
Prepares and processes exam rooms.
Administers injections, point of care testing, and blood draws.
Maintains equipment and sterilization procedures.
Assists with calls, checkin, and checkout as necessary.
Maintains patient electronic and/or paper documents accurately and completely before end of shift.
Assists with prior authorizations as appropriate.
Manage staffing levels, monthly schedules, including staff and clinician callouts, PTO/time off requests, Leaves, etc.
Ensure onsite presence as working in clinic fulfilling staff roles, as applicable, based upon staffing scenarios.
Monitors and inspires staff through rounding and collaboration on development of goals.
Completion of periodic huddles reviewing hot topics and practice performance at checkins, daily with assigned staff, weekly with clinicians and leadership, monthly/quarterly with all staff.
Participates in decision making related to merit increases, hiring, promoting, corrective action, and termination decisions. Conducts annual performance reviews following the established IES process.

Practice Management - Operations

Manage daily operations of practice(s), seeking opportunities for workflow, patient experience, and waste reduction improvements.
Monitors and oversees processes for new patient and physician referrals.
Assists with development and utilization of practice performance tools focusing on KPIs, individual goals, patient engagement scores, online reviews, and team goals.
Responsible for achieving fiscalrelated objectives as it relates to expenses, End of the Month Claims submitted, encounter lag time, etc.
Oversees facility in terms of inventory and supply control. All rooms should be maintained in a stocked manner and sanitized each day.
Orders supplies and maintains inventory of supplies and equipment for each assigned clinic.
Quality Controls to be implemented and maintained in accordance within the recommended cadence and logged.

These include but are not limited to:

Refrigerator temperature logs, eye wash station inspections, medication and supplies expiration reviews, inventory completions and audits, fire extinguisher inspections, updating SDS binders, etc.

Make bank deposits for Time of Service collections.
Maintains compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal or contracted obligations.
Maintain visibility to revenue, volume, and expenses.
Submits appropriate support tickets through IES IT support, EMR Vendor, any other integrated vendor relationship.

QUALIFICATIONS

Knowledge, Skills, Abilities:
_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._