Ft Wine - Kenosha, United States - Festival Foods

Festival Foods

Verified Company

Kenosha, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary:

Job Title:
Wine and Spirits Department Manager**
FLSA Status: Salary

Reports To:
Store Director/Department Director

Responsible for working closely with all Wine & Spirits associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

Wine & Spirits Department Leaders lead a team of Associates who are experts of the Festival Foods Wine & Spirits inventory and who provide thoughtful product recommendations and an enjoyable, stress free shopping experience.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all Wine & Spirits associates
Maintains adequate staff levels by interviewing applicants and extending job offers
Trains new Wine & Spirits associates
Finalizes and approves weekly work schedule for associates
Writes and conducts performance reviews of associates
Documents violations of company policies/procedures by associates and conducts appropriate corrective action, up to and including termination
Answers questions and provides guidance to all Wine & Spirits department associates
Ensures all department standards are being met in the Wine & Spirits department.
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
Provides customer service to guests.
Assists guests with finding items they are looking for on sales floor
Takes orders and other special requests
Answers the telephone and assists callers using proper phone etiquette
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
Assists all department associates with daily responsibilities while leading by example.
Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities.
Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
Responsible for the department's timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Other duties as assigned
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Education or equivalent combination of education and experience.
Understands being in a leadership role and how to motivate a team of individuals.
Thorough knowledge of the retail food business, thorough knowledge of wine & spirits department operations, merchandising skills, must be able to make timely and effective decisions.
Ability to deal tactfully and effectively with customers and all personnel.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Thorough understanding of all safety requirements and company safety policies.

***
PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eyehandfoot coordination in order to operate equipment.
This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
The position requires the employee to lift up to 50 pounds on an occasional basis.
Working conditions consist of occasional exposure to extreme temperatures.

WORK SCHEDULE
The Wine and Spirits Department Manager is a full time salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Company Overview:
Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family
- and employee-owned grocer that is c