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Director, Customer Excellence
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Director of Customer Accounts Management
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Director of Operations-Aerospace MRO - Charlotte, United States - CRG Search
Description
ClientOur client is a forward-thinking, privately held, mid-market enterprise (approximately $80-100M) experiencing remarkable growth within their industry.
Over the past three years, they have grown over 250%, solidifying their position as a critical player in the aerospace MRO market.
SummaryWe are recruiting for a high-energy Director of Operations to lead and manage all facets of Operations, Supply Chain, and Quality for our client's aircraft component Maintenance, Repair, and Overhaul activities conducted under the 14 CFR 145 and EASA 145 repair shop regulations.
In this pivotal role, you will oversee production, planning/scheduling, warehouse/logistics, purchasing, inspection, and test and certification processes. This role is expected to work with internal and external stakeholders and federal authorities operating at various organizational levels.
Reporting directly to the President, this position offers a unique opportunity to play a key role in the success and regulatory compliance.
On-site; outside Charlotte, NC
Compensation
Compensation is highly lucrative, consisting of an annual base salary + bonus + full, comprehensive benefits
Responsibilities
Oversee Maintenance Repair and Overhaul work conducted under 14 CFR 145, EASA 145 repair shop
Demonstrate operational excellence in safety, quality, delivery, and cost
Drive a continuous improvement culture through lean principles
Oversee and provide leadership to operations supply chain and quality personnel
Coach, develop, and engage teams to create seamless operations to maximize productivity
Manage capacity, demand, & inventory levels to meet customer needs
Drive a proactive quality mindset and production process
Lead Sales, Inventory & Operations Planning (SIOP) process to achieve business goals
Implement process flow using best practices across operations and supply chain using an ERP/MRP process
Ensure customer satisfaction
May be required to perform additional duties, special projects, and responsibilities as assigned by management
Education. Skills and Experience
Required
Ten (10) years prior aerospace industry experience, ideally MRO
Manufacturing Operations, Supply Chain, Warehouse, Logistics and Quality experience
Certifications and demonstrated abilities for continuous improvement
Strong analytical, numerical, and reasoning abilities
Able to communicate and make presentations to senior-level leadership
Ability to recruit, develop, and engage a team profitably and grow
Strong interpersonal skills to collaborate, influence, and lead
Practical experience with Continuous Improvement Tools
Preferred
Bachelor's degree
Experience with 14 CFR 145, EASA 145 repair shop
A&P License
Sales, Inventory & Operations Planning (SIOP) experience
Demonstrated ability to establish and mature a Continuous Improvement culture
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