Assistant Store Manager - Hudson, United States - Dunkin'

Dunkin' Hudson, United States

3 weeks ago

Description

We are look for Assistant Restaurant Managers to help lead our Dunkin' team

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales.

They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities:

Team Environment:

Assist to recruit, hire, onboard and develop employees
Communicate job expectations to employees
Hold team members accountable for their behavior and performance, addressing concerns promptly
Support the development of team members

Operational Excellence:

Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest service goals
Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
Ensure Brand standards, recipes and systems are executed
Help prepare and complete action plans; implement production, productivity, quality and guest service standards
Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely manner
Execute new product roll-outs including team training, marketing and sampling
Drive sales goals and track results

Skills and Qualifications:

Fluent in English
Restaurant, retail, or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma, or equivalent
Proficient in math and financial management

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Sets, prioritizes and maintains focus on important activities
Reads and interprets reports to establish goals and deliver results
Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Identifies root cause of a problem and implements a solution to prevent from recurring
Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Encourages collaboration and teamwork
Leads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goals
Monitors progress, measures results and holds others
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and development
Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with policies and procedures
Escalates issues as appropriate
Developing Direct Reports and Others
Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills
Regularly discusses progress towards goals, reviews performance and adjusts development plans
Provides challenging assignments for the purpose of developing others
Uses coaching and feedback opportunities to improve performance
Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

Understands guest and competition; translates and applies own expertise to address business opportunities
Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Company Introduction

NGP Management Scrivanos Network started in 1980 with a Dunkin Donuts location in Haverhill MA.

Since then the Scrivanos Family has grown to operate 118 Dunkin' locations throughout Maine, Massachusetts, New Hampshire and Vermont and employs over 2000 employees.

You are applying for work with The NGP Management Team a franchisee network of Dunkin' Donuts, not Dunkin' Brands, Inc.

or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer.

Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.

Store Manager

1 week ago

Midas - AMG Enterprises Westborough, United States

**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Opportunity for advancement · Automotive Management Group is looking for the perfect Manager to take our busy automotive repair shop to the next level · Let's talk about why you ...
Store Manager

1 week ago

One Energy Framingham, United States

Join NESCEMA's Owner Operator Award Winning brand, Fresh Village Experienced Store Manager wanted for our Framingham site. Must have excellent customer service and teambuilding skills. Reliability, trustworthiness, willingness to learn, and having a passion for making a differenc ...
Store Manager

2 weeks ago

Nuts Factory Boston, United States

At Nuts Factory we are truly passionate about bringing a unique market-style shopping experience. After opening our flagship to serve the Upper East Side, Manhattan Community we felt the need to expand beyond New York City. We strive to preserve the excellence of our assorted Bea ...
Store Manager

3 weeks ago

The Waldwin Group Boston, United States

The **Store Manager** oversees and manages all operations in a specific store to execute retail excellence and oversee the day to day operations of standards, sales and growth. The store manager focus is on ensuring our team provides to our customers the highest level of service ...
Store Manager

3 weeks ago

Buck Mason Boston, United States

Buck Mason is on the hunt for a Store Manager who lives and breathes our culture, customer experience, and lifestyle. If you're a born leader with a knack for driving business, fostering a killer team, and creating unforgettable experiences for our customers, we want you at the h ...
Store Manager

3 weeks ago

Extra Space Management, Inc Nashua, United States

**Pay range: $ $21.50 per hour.** · As a **Store Manager**, you will have the opportunity to be part of a diverse team with an excellent company culture. We offer **competitive wages**, a **great work/life balance**, and **career and development opportunities**. · Extra Space Sto ...
Store Manager

3 weeks ago

Dunkin' Quincy, United States

**We are looking for an experienced & motivated leader to join our team at one of the largest QSR brands - Dunkin'.** · Typically, training will take place during your first 2 - 8 weeks, before being placed in your home location. Most Store Managers work 5, 10-hour days, about 50 ...
Store Manager

2 weeks ago

Ski Haus Woburn, United States

**Love to Ski or Snowboard?** · **Job Summary**: · We are seeking an experienced manager with a solid understanding of how a ski shop operates. The person filling this position will need to work with hourly employees and assistant managers to provide an exceptional experience for ...
Retail Store Manager

3 weeks ago

Skechers U.S.A. Marlborough, United States

SKECHERS - JobID: JR102451 [Retail Manager] As a Retail Store Manager at Skechers, you'll: Lead the team in meeting and exceeding sales plan; Coach and mentor the team in multiple retail skill-sets to elevate the store's performance; Passionately lead outstanding people processes ...
Store Assistant Manager/manager

3 weeks ago

Pet's Amore LLC DBA EarthWise Pet Wayland, United States

**Benefits**: · - 401(k) · - Bonus based on performance · - Competitive salary · - Employee discounts · - Flexible schedule · - Paid time off · - Training & development · **_Title:_**_ Store Assistant Manager/Manager_ · **_Employment Type:_**_ Salary/Exempt ; Hourly/Non-exempt_ · ...
Store Manager

1 week ago

One Energy Methuen, United States

**Store Manager**: · Store Managers are responsible for all aspects of the daily operations for our gas and convenience store locations. The Store Managers provide exceptional customer service, implement and execute customer loyalty programs, reconcile all accounts and transactio ...
Store Manager

1 week ago

Nuts Factory Boston, United States

At Nuts Factory we are truly passionate about bringing a unique market-style shopping experience. After opening our flagship to serve the Upper East Side, Manhattan Community we felt the need to expand beyond New York City. We strive to preserve the excellence of our assorted Bea ...
Store Manager

1 week ago

Filson Boston, United States

In 1897 C.C. Filson began outfitting prospectors headed for the Gold Rush with tools and apparel strong enough for the toughest spots on earth. More than 100 years later, Filson remains committed to providing pioneers of all fields around the world with unfailing goods made from ...
Store Manager

4 days ago

One Energy Methuen, United States

**Job Title**: Store Manager · **Company**: One Energy · **Job Type**: Full-Time · **About Us**: · I am thrilled to share the exciting news that One Energy has been recognized as the Operator of the Year in New England through our flagship Fresh Village Brand. This achievement is ...
Store Manager

1 week ago

Signet Jewelers Nashua, United States

**Banter Store Manager**: · **Ignite Your Career at Banter by Piercing Pagoda** · Are you ready to embark on a journey of success and creativity? At Banter, we're on the lookout for dynamic, driven individuals to join our exceptional team. · **Why Choose Us?** · - _Unleash Your P ...
Store Manager

1 week ago

LaserAway Boston, United States

**Job Title**:Store Sales Manager · **Location**:Boston (Fenway location) · **Department**:Sales · **Reports to**:Regional Sales Director · **Job Summary**: · The Store Sales Manager is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to cr ...
Retail Store Manager

1 week ago

Sky King Fireworks Shrewsbury, United States

**Store Manager Duties & Responsibilities** · - Provide exemplary leadership and support in areas of sales and customer service · - Assist in recruiting, scheduling, training, management and development of staff · - Build valuable relationships with customers to help grow and ret ...
Retail Store Manager

1 day ago

Sky King Fireworks Shrewsbury, United States

**Store Manager Duties & Responsibilities** · - Provide exemplary leadership and support in areas of sales and customer service · - Assist in recruiting, scheduling, training, management and development of staff · - Build valuable relationships with customers to help grow and ret ...
Assistant Store Manager

3 weeks ago

DICK'S Sporting Goods Leominster, United States

At **DICK'S Sporting Goods**, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and divers ...
Assistant Store Manager

3 weeks ago

Pacific Sunwear Natick, United States

Job Title: Assistant Store Manager · Reports to: Store Manager · **Purpose**: The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and mo ...