Customer Care Specialist I - Fontana, United States - World Oil

World Oil

Verified Company

Fontana, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

World Oil Environmental Services recycles, produces, and transports vital petroleum products and provides important environmental services in California and throughout the western United States.

We deliver more than just high-quality, high-performance products and services. We believe in doing things right and doing them well every day. World Oil offers competitive hourly pay. Company Benefits include multiple Medical/ Dental plan options, Vision, Life Insurance, 401(k) with employer match, STD/LTD, Paid Holidays, Vacation, Sick Time, and so much more

We are seeking a Customer Care Specialist I for a Full-time position in Fontana, CA

Position Summary:

The Customer Care Specialist l uses in-depth knowledge of our products, service, and systems to deliver world class customer service to our internal and external customers.

The position resolves routine to basic problems and communicates solutions as applicable.

The position has a moderate understanding of the general aspects of the job and works under the close direction of the manager in the department.

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following:
Answers inbound calls, responds to inquiries and redirects callers to the appropriate area.
Provides timely and accurate information to callers, documents applicable call information and

escalates any concerns to a manager or supervisor.

Processes orders and service requests according to the department's policies and procedures.
Performs daily audits on shipping documents to ensure compliance and processes completed

paperwork as required.

Completes Basic Level l type tasks and assignments:
Daily scanning of completed service orders.
Preparing paperwork for driver's weekly routine services.
General scanning, printing, and photocopying.
Fulfilling daily document requests.
Provides or updates customers with driver's estimated time of arrival.

REQUIREMENTS:

High School Diploma or equivalent (G.E.D.).
Previous experience in a office setting and providing customer service preferred.
Previous experience with Microsoft Outlook, Excel and Word preferred

EEO Statement:
It is the policy of World Oil and its subsidiaries to provide equal opportunity for all applicants and employees.

The Company does not discriminate on the basis of race, age, color, religion, sex/gender, gender identity/gender expression, sexual orientation, marital status, medical condition, military/veteran status, national origin, ancestry, disability, genetic information, reproductive health decision making, or any other status protected by state or federal law.