- Travel to customer sites to provide software training and support >95%
- Researches unsolved open software issues and provides solutions to customers.
- Responsible for researching and resolving customer support lists submitted by customers.
- As needed, assigned projects by Director of Technical Support which require an on-site customer visit to resolve.
- When needed, works directly with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software.
- When needed, works directly with Technical Documentation Group to ensure features are clear and completely documented.
- Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities with use of Heat and Test Track
- Submit trip reports providing a summary of the items covered during each customer visit.
- Assists with development of training materials and procedures. Trains users in the proper use of MiTek software.
- Confer with staff, users, and management to examine more critical issues with the MiTek software.
- Attendance at work during the regularly scheduled shift is an essential duty. This includes, but is not limited to the ability to be present at work, arrive on time and be at the work station ready for work at the start of the shift.
- Education: Associate's Degree (two year college or technical school): Required
- Experience: 4 plus years of experience
- Computer Skills: Familiarity with all MiTek proprietary software, including but not limited to MiTek Suite, Engineering, TrussFramer, MBA. Knowledge and experience with Microsoft Windows Operating Systems and various networking environments. Knowledge of Terminal Server Citrix environments, SQL and FoxPro databases along with query and report writing skills. AutoCAD knowledge is a plus.
- Flexible Paid Time Off - take as much time off as you need
- All Benefits begin on Day 1
- Profit Sharing Plan and Annual Incentive Plan
- 13 Paid Holidays
- 401k Plan with Matching Contributions
- Paid Parental Leave
- A variety of Medical, Dental and Vision Plans to choose from
- Short-Term Disability Coverage, Long-Term Disability Coverage and Life Insurance
- Tuition Reimbursement
- Career advancement and training opportunities
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Regional Technical Rep - Chesterfield, United States - Mitek Inc
Description
Job DescriptionMiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation. Learn more at
Summary
The Regional or Field Technical Representative will install, provide training, troubleshoot problems, and support the MiTek Software Suite of programs in our customer locations. In addition the Regional or Field Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software.
Job Responsibilities & Requirements
ESSENTIAL FUNCTIONS:
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at
